Editorial Board   

Ms. Healey

Marilyn Healey

President , Association for Convention Operations Management

Marilyn Healey was formerly President of the Association for Convention Operations Management (ACOM), an association dedicated to advancing the practice of convention services management in the meetings industry, and is also Senior Convention Services Manager at the Hyatt Regency Long Beach. Marilyn has 25 years of experience in the meeting planning and hospitality industry. A native of San Francisco, Marilyn began her career in 1980 as a Public Relations Manager for a non-profit organization in downtown Los Angeles, where she was responsible for coordinating annual meetings, special event fundraisers, and media events. In 1989, Marilyn moved over to the hospitality side of meeting planning and worked for Hyatt Hotels until 1995. From 1995 to 2000, Marilyn gained additional experience in the meetings industry, working for the Long Beach Area Convention and Visitors Bureau, where she served as Convention Services and Registration Manager for 5 years. From 2000 to 2005, Marilyn served as Director of Meetings & Convention Services at the Hilton Long Beach Hotel and Conference Center, and then the Hyatt Orange County. An ACOM member since 1996, she received the ACOM Member of the Year Award in 2001, was past Chair of the ACOM Marketing and Communications Committee and Past President of ACOM's Southern California Chapter from 1998-1999.

Ms. Healey can be contacted at 562-491-1234. or Marilyn.Healey@Hyatt.com

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.