Editorial Board   Guest Author

Mr. MacKenzie

Josiah MacKenzie

Vice President , ReviewPro

Josiah MacKenzie is the founding owner and marketing brain of the Gradigio Group, a San Francisco-based collection of media properties catering to discerning tastemakers in the hospitality industry around the globe. He also holds various roles in other ventures, with business interests in North America, Europe, Southeast Asia and Australia. Mr. Mackenzie has published over 100 articles in industry publications, and has appeared in the Washington Post, MSNBC.com, and Entrepreneur magazine. His Hotel Marketing Strategies blog currently has over 15,000 monthly readers. Mr. Mackenzie's formal education took place at Cedarville University and the Dublin Business School, but his real education has come from working closely with thousands of clients and partners around the world for the past 12 years. "I love taking theory and putting it into real-world environments to see how it holds up."

Mr. MacKenzie can be contacted at 415-671-9629 or josiah@reviewpro.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.