Editorial Board   

Mr. Blanc

Eric Blanc

President, ACOM

Eric Blanc is President of ACOM - the Association for Convention Operations Management. A tenured professional with over 18 years of experience in the hospitality industry, Mr. Blanc is a graduate of Florida State University with a Bachelor of Science Degree in Business and Marketing.

Mr. Blanc is a Certified Meeting Professional and graduated from the International Association of Assembly Managers Public Assembly Facility Management School.  He was recently named the Director of Sales and Marketing for the Tampa Convention Center in Tampa, Florida after serving as a National Sales Manager with the Freeman Companies, based in Orlando, Florida.

Prior to his time at the Freeman Companies, Mr. Blanc served as Senior Convention Services Manager at the Tampa Convention Center and Tropicana Field (formerly known as the Florida Suncoast Dome) in St. Petersburg, Florida.

Mr. Blanc has been actively involved in the hospitality industry and is a member of ACOM (Association for Convention Operations Management), NCBMP (National Coalition of Black Meeting Planners) and PCMA (Professional Convention Management Association). He has also served on the PCMA Annual Meeting Planning Committee.

Please visit http://www. for more information.

Mr. Blanc can be contacted at +1 813-274-7773 or Eric.Blanc@ci.tampa.fl.us

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.