Editorial Board   Guest Author

Mr. Friedlander

R.J. Friedlander

Founder & CEO, ReviewPro

R.J. Friedlander is the founder and CEO of ReviewPro. The company enables hoteliers to increase guest satisfaction and increase revenue by proactively managing their online reputation and presence in leading social media Websites. This is achieved by providing clients the analysis, customer intelligence, competitive benchmarking and automated reporting needed to help them more effectively manage their organizations. The companies solution is designed to serve the needs of individual hotel operators, multi-establishment chains and asset managers. Prior to Reviewpro, Mr. Friedlander worked for 17 years in the Internet and technology sector in Europe, the US and Asia. He spent the last 10 years as a senior executive in Grupo Planeta, one of Spainís largest media companies, overseeing the groupís Digital Media Division. Mr. Friedlander has led projects generating over $300 million in revenue and has extensive experience both as an operating executive as well as an entrepreneur. In addition to running the day-to-day business of ReviewPro, he is an advisor and private investor in several other Internet and technology companies. Mr. Friedlander obtained a Bachelorís of Science degree from Indiana University and a Masterís Degree in International Finance from the University of Reading in the U.K. Please visit http://www.reviewpro.com for more information.

Mr. Friedlander can be contacted at +34 93 451 0454 or rfriedlander@reviewpro.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.