Editorial Board

Ms. Matheson Shedrick

Kimberley Matheson Shedrick

President & Owner, Natural Resources Spa Consulting, Inc.

Ms. Matheson-Shedrick is dedicated to the development of singular, authentic spa experiences. Under her leadership, the accomplished team of professionals at Natural Resources Spa Consulting, Inc. has guided the creation of some of the world’s most significant spas. Her impressive and loyal client roster includes Four Seasons projects (most recently in Moscow and Dubai), Ritz-Carlton, Rosewood, Marriott, St. Regis, and Fairmont, and her reach extends to exotic locales such as Qatar, Ireland, and Anguilla. Currently her firm is working with existing spas to improve performance and the bottom line, particularly through improvements to Retail and Internet strategy. In 2008, Ms. Matheson-Shedrick’s lifelong passion for indigenous spa rituals from across the globe led to the founding of mySpaShop.com, a “virtual spa” featuring spa products, home remedies, forums, and a remarkable community of lifestyle and spa experts. Ms. Matheson-Shedrick is proud of have been a requested speaker at ISPA, the Global Spa Summit, IECSC, Extracts, the Resort and Day Spa Expo, Luxury Council, Club Industry and IHRSA, and values her commitment to these and other organizations such as Day Spa and Medical Spa Association, as well as the NY Spa Alliance. Prior to joining NRi, Ms. Matheson-Shedrick spent four years with Club Sports International (CSI) as the National Spa Director and General Manager / Executive Spa Director of the prestigious Peninsula Spa on Fifth Avenue in New York. She also launched and managed the Spa at South Coast Plaza in Costa Mesa, California. Ms. Matheson-Shedrick was employed by Marriott International for eight years, initially as a summer intern at Maui Marriott, then at Desert Springs Resort and Spa where she gained extensive skills in various positions such as Director of Resort Activities, Spa Marketing Manager and Women’s Spa Director. Ms. Matheson-Shedrick graduated Cum Laude in Hotel Administration from Washington State University. In addition, Ms. Matheson-Shedrick serves as President of Tuscany House, a charitable organization that provides respite for disabled children and their families.

Ms. Matheson Shedrick can be contacted at 212-327-0439 or kimmatheson@nrispa.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.