Editorial Board   Guest Author

Ms. Millar

Michelle Millar

Assistant Professor Hospitality Management, University of San Francisco

Michelle Millar is an Assistant Professor in the Department of Hospitality Management at the University of San Francisco. She received her undergraduate degree from UC Davis, her Masters of Tourism and Hospitality Management degree from Temple University in Philadelphia, and her doctoral degree in Hospitality Administration from the University of Nevada, Las Vegas. Ms. Millar has worked as a travel consultant in various types of travel agency settings for many years, and from 1998 until 2005 operated her own travel agency. She has extensive knowledge in vacation planning, meeting planning, corporate travel planning, and general business operations. In addition, she has worked in a small hotel, which provided her the opportunity to work in all departments of the operation. Her work experience has proven invaluable when teaching at the University of San Francisco. Ms. Millar teaches Marketing in the Marketing Department, as well as Hotel Operations, Conference and Events Planning, and Sustainability in the Hospitality Industry in the Hospitality Management Department. She has also had the opportunity to teach both in the Hotel College at the University of Nevada of Las Vegas, and at UNLV’s campus in Singapore. While at UNLV, she was part of the hospitality sustainability committee that developed a process to train faculty to teach sustainability to students, and incorporate it into all required courses. Sustainability is an important component of all of the classes Ms. Millar teaches. Her research areas include consumer behavior, in particular the wants and desires of travelers when selecting eco-friendly accommodations or tourism destinations, and why they make the decisions they do. Ms. Millar is also interested in how hotel managers relate to and work within the environment, and how we can make hospitality companies more environmentally friendly. Her research has been published in the Cornell Hospitality Quarterly, Journal of Travel Research, Journal of Human Resources in Hospitality Management, and Journal of Hospitality and Tourism Education, and she has presented her research at hospitality conferences throughout the world.

Ms. Millar can be contacted at 415-422-2498 or mmillar@usfca.edu

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.