Editorial Board   

Ms. Bulls Dixon

Gayle Bulls Dixon

Owner/Founder, Breathe Spa Management Company

As a former Fortune 100 executive, leadership consultant and entrepreneur, Gayle Bulls Dixon's business acumen and wellness philosophy find an uncommon melding in the Breathe Spa concept, which she created in 2002. Already a partner in Dixon Entities, which owns and manages real estate investments including the Daufuskie Island Resort & Breathe Spa off the coast of Hilton Head Island, South Carolina, Ms. Dixon was perplexed to find a lack of qualified spa management companies that satisfied her requirements for service, partnership, vision and profitability. Shortly after opening the Breathe Spa at the exclusive Daufuskie Island Resort, Ms. Dixon began receiving requests for spa management assistance from other resort owners. "It became apparent that there was significant interest in the Breathe Spa concept, as well as in a spa management company that focused on both impeccable service and profitability," she says. "I created Breathe Spa Management Company (BSMC), which is a full-service destination spa and spa management company because the market led me to do so. It is successful because I have both the financial and management background to lead the team that I have assembled, consisting of great leaders with direct experience managing upscale spas." Ms. Dixon's professional background includes executive level positions in the U.S., London and Venezuela with international corporations like AT&T, IBM and Qwest. She also founded Learning, Inc., a consulting firm specializing in leadership and corporate reorganizations, in 1996. In addition to the executive roles in BSMC and Dixon Entities, Ms. Dixon presents to and is involved with business and women's organizations, and she recently spoke at the 2004 China-U.S. Women's Leadership Conference in China. She is anticipating the release of her first book in 2005, which examines how women business leaders can best focus their feminine strengths to their advantage in a male-dominated business climate. She also has a television pilot in the works which explores various aspects of increased spirituality. Ms. Dixon received a bachelor's degree in management from California Coast University; a mini-MBA from Wharton School of Business at the University of Pennsylvania, and is a graduate of the Entrepreneur's Program of Southern Methodist University in Dallas. She resides with her husband Bill in the San Francisco Bay area.

Ms. Bulls Dixon can be contacted at 415-789-5224 or gayledixon@dixonentities.com

Coming up in June 2020...

Sales & Marketing: Technology Rules

It is impossible for any hotel to develop an effective sales and marketing plan that doesn't include a wide-ranging digital strategy. Online platforms have impacted virtually every aspect of their business, due to major changes in how Internet users research, plan, and book their hotel visits. As a result, a successful plan includes generating traffic through the use of a hotel website, social media, email and a myriad of other digital marketing technologies. One such strategy uses data collection and automation technology to create personalized content to individual customers. The goal of personalization marketing is to engage potential customers by communicating with them as individuals - to establish a more personal relationship - as a way of encouraging them to visit a property. Video marketing is also extremely important. Showing someone authentic video from a specific location is immersive and engaging, and video is still the preferred way for customers to interact with a hotel brand. Voice and Visual Search are increasingly in demand, as consumers are moving away from typing queries into a search engine. Instead, they can simply speak their request into their phone, and find and book a hotel without ever typing a word. Similarly, other platforms allow consumers to search visually for almost any image, and find out pricing information, shopping comparisons and how-to-buy - all from the app. The adoption of Artificial Intelligence is also becoming popular. The ability of chatbots to answer simple questions or fulfill requests 24/7 is undeniably appealing. In addition, A.I. seems best positioned to qualify leads that can be later nurtured and closed by a human sales expert - all at a fraction of the cost of a traditional support team. The June Hotel Business Review will examine how some sales and marketing professionals are integrating these innovative technologies into their operations.