Editorial Board   Guest Author

Mr. McPhee

Ian McPhee

Hotel Manager, Ritz Carlton Kapalua

Long-time Ritz-Carlton veteran, Ian McPhee, was named Hotel Manager of The Ritz-Carlton, Kapalua earlier this year. Bringing more than 29 years of extensive industry savvy to the role, Mr. McPhee leads the acclaimed resort’s Food & Beverage division -- including its six restaurants – in addition to Culinary, Meetings & Special Events, Spa, Retail and Rooms now under his guidance. In the span of his 14 years with the renowned brand, Mr. McPhee’s commitment has resulted in various leadership positions across the globe -- beginning with Banquets in Boston, then at the helm of operations and food and beverage divisions in Washington D.C., Georgetown, San Francisco, Osaka, Japan and ultimately settling in Maui -- where he has called home for the past year and one half. The breadth of property mixes also allowed Mr. McPhee to intimately oversee budgets, labor management and hotel standards. Hailing from Nassau, Bahamas, Mr. McPhee earned a Bachelor’s Degree in Food Service Education from Rhode Island’s Johnson & Wales University and is invited annually to participate in the institution’s Career Forum, where he proudly represents The Ritz-Carlton Hotel Company. His strong focus, impeccable leadership skills and extraordinary energy are certain to enhance to guest satisfaction and contribute to the overall success of the hotel.

Mr. McPhee can be contacted at 808-669-6200 or ian.mcphee@ritzcarlton.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.