Editorial Board

Mr. Shah

Nitin Shah

Chairman & CEO, Embassy National Bank

Nitin Shah has the unique distinction of simultaneously being a successful hotelier and a successful banker. Mr. Shah serves as president of Imperial Investments Group Inc., a Georgia-based hospitality company he founded in 1984 which currently has assets approaching $100 million, including 15 hotels plus a variety of commercial real estate projects. Mr. Shah is also chairman and CEO of Embassy National Bank, an Atlanta-based community bank he helped establish in 2007 which has grown to $70 million in assets and is a leading lender to small businesses in the southeastern United States. In 1999, Mr. Shah demonstrated his ability as an entrepreneur who can translate a good idea into a great bottom line when he collaborated with a colleague to develop the URL “www.hotels.com” into a solid business venture which was eventually sold to the Hotel Reservations Network (HRN). In 1989, he was a founder of and in 1993 has served as chairman of the Asian American Hotel Owners Association (AAHOA), one of the world’s most influential and respected hospitality groups which has 10, 000 members who together own more than 20, 000 hotels with a combined market value of almost $130 billion. Mr. Shah continues to be actively involved in a leadership role with AAHOA, serving for the past four years as co-chair of the Governance and Strategic Planning Committee. Currently, he serves as a member of two prestigious advisory boards – for the College of Business at Georgia College, as well as for Asian Studies at Kennesaw State University. Other civic activities include the Rotary Club of Emory-Druid Hills, where he is president-elect, and the Global Organization of People of Indian Origin (GOPIO), where he is a member of the advisory board. He is also a frequent guest speaker at various hospitality, banking, and cross-cultural management conferences in both the United States and India. Born in Mumbai, Mr. Shah earned his undergraduate degree in mechanical engineering at the University of Bombay and his master’s degree in business administration at Georgia College and State University.

Mr. Shah can be contacted at 770-822-9111 or nitinshah@embassynationalbank.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.