Editorial Board   Guest Author

Mr. Mustarde

James Mustarde

Marketing Director, Twisted Pair Solutions

James Mustarde is the Marketing Director for Twisted Pair Solutions, the leader in critical communications applications for commercial, public sector and defense organizations worldwide. Mr. Mustarde currently manages Twisted Pairís flagship WAVE software which empowers mobile workforces worldwide by delivering secure, real-time collaboration anywhere on any device. WAVE delivers voice, video, location, presence and other forms of data throughout a variety of industries including retail, manufacturing, hospitality, construction, utilities and aviation, among others. Most recently, Mr. Mustarde is helping to launch WAVE Connections, a next generation push-to-talk cloud-based service that instantly connects teams of mobile workers using smartphones, tablets and PCs. With WAVE Connections, users can push-to-talk with almost any other device over any 3G/4G or WiFi network for instant, reliable and secure voice communications. As Marketing Director, Mr. Mustarde manages the companyís communication and visibility across sales channels. An IP network and computer software industry veteran, Mr. Mustarde has been published across enterprise and vertical trade publications and writes on the benefits of secure and interoperable software-based unified communications for mobile workforces, including features in NetworkWorld, GigaOm, PowerGrid, Utility Products, Emergency Management, Urgent Communications and MissionCritical Communications. Mr. Mustarde has spoken at several key industry conferences including IWCE 2011, helping audiences extend their networks, better leverage existing investments and unify their communications operations. He served as VP of Sales and Marketing for Allied Telesis for a decade prior to joining Twisted Pair. He graduated from City University in Great Britain.

Mr. Mustarde can be contacted at 206-442-2101 or james.mustarde@twistpair.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.