Editorial Board   

Dr. Binkert

Jacqueline Binkert

Co-Founder, Appreciative Coaching Collaborative, LLC

Jacqueline Binkert, Ph.D. began her career as an adult educator working with multi-lingual and multi-cultural adults of wide-ranging capabilities and backgrounds. Moving to the business world, she joined Ford Motor Company as an internal Organization Development consultant. There, she acquired expertise in large-scale change. She consulted with executives and teams to address the leadership impact of system-wide changes such as managing in a matrix, leading dispersed international teams, moving from functional to system responsibilities and adopting brand management. Since leaving Ford, Dr. Binkert has continued to work with leaders and teams during times of major change and transformation. As an executive coach, she works with her clients to view issues from a systems perspective by challenging them to consider broader contexts and alternative conceptual frameworks, calling for rigor in their thinking and encouraging them to enhance their leadership capabilities. She has coached leaders in such topics as leadership development (bringing out the leader's own potential and that of the people who work for the leader), strategic planning (stretching for growth and improvement), and culture change (influencing the company culture for the betterment of employees and improved business performance). Clients benefit from Dr. Binkert's in-depth knowledge of psychology, leadership effectiveness, organizational behavior and change, and team dynamics. Dr. Binkert's coaching is distinguished by her appreciative, strengths-based approach to change. Her coaching is informed by practical experience, underlying theory and research. She is co-author of the book, Appreciative Coaching: A Positive Process for Change published by Jossey-Bass. Appreciative Coaching is an innovative approach to coaching based on the organizational change process called Appreciative Inquiry. She trains this approach to participants worldwide. Dr. Binkert earned her Ph.D. in Human and Organizational Systems from the Fielding Graduate University, Santa Barbara, CA. She is an international advisor for students at Assumption University, Bangkok, Ph.D. program in Organization Development.

Dr. Binkert can be contacted at 248-684-6332 or jbinkert@AppreciativeCoaching.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.