Editorial Board   Guest Author

Ms. Mongeon

Chanel Mongeon

Assistant Chief Concierge, Marriott Chateau Champlain

Since a very young age Chanel Mongeon knew that her calling was to work amongst the public. Communicating with people had always been easy and very pleasurable for her. Fed by an insatiable curiosity in life, with time she decided to combine her passion for traveling with her desire to help people. Ms. Mongeon graduated in 2003 from the Institut de Tourisme et d`Hotellerie du Québec (ITHQ) in Montréal. After having worked a couple of summers as a tour guide on the Amphibian-Bus Tour in Old Montreal, the experience allowed her to see the city in a different way, allowing her to refine her public speaking skills and lastly, it gave her a taste of what it was to constantly work with tourists. With curiosity & ambition came more responsibilities. Ms. Mongeon started expanding my her responsibilities, getting more involved in the marketing of the company. This allowed her to establish some important contacts in the tourism industry and was instrumental in her progression to the concierge profession. In 2004 Ms. Mongeon officially made her career move into the hotel industry, working at the Marriott Chateau Champlain for the past 8 years occupying the role of the Assistant Chef Concierge for 6 years and the role of Chef Concierge (per interim) for a year and a half. With her full time duties as Chef Concierge, she is also very involved in the local community, volunteering her time to 'Les Clefs d`Or Canada'- the association known worldwide as the symbol of outstanding and professional service. Ms. Mongeon has been a Clefs d’Or member since 2007.

Ms. Mongeon can be contacted at 514-878-9000 x221 or serviceconcierge@chateauchamplain.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.