Editorial Board   Guest Author

Mr. Candeias

Mario Candeias

General Manager, Espinas Hotels

Mario Candeias is a 25-year hotel veteran, currently leading the most ambitious Iranian hospitality project, Espinas Palace (Espinas Hotel Group), based in the vibrant metropolis of Tehran.  

He previously held key positions in the luxury arena in Portugal's benchmark hotel brands, Pestana Hotel Group and Tivoli Hotels & Resorts (at present owned by Minor Hotel Group, from Thailand).

He served as Regional Director and General Manager for the flagship geographic areas and properties of these two world renowned, several of them proudly under The Leading Hotels of the World affiliation. He has multi-property management experience, both urban and resort, and is credit with spearheading many advanced branding and marketing concepts and industry-wide events that helped advance the hospitality sector in the country.

Mr. Candeias also has an extensive consulting and teaching collaboration with prestigious academic institutions in Portugal and abroad, such as the faculty of Economics of the University of Algarve (Portugal) and Wisconsin-Stout Hotel School (ranked in the world's Top 10).

With a strong academic background, he has a base education in Hospitality Administration and Marketing Management in Portugal, plus an MBA. Faithful to his lifelong learning commitment, Mr. Candeias coursed several Executive Education programs abroad, namely Advanced Hospitality Programs at CORNELL School of Hotel Administration, NY, USA, and Ecole Hotelliere de LAUSANNE, Switzerland. He also studied Corporate Finance at HARVARD Business School, MA, USA, and INSEAD, Fontainebleau, France.

He has led seminars and master classes throughout the country, by request of Tourism & Hospitality related instituions. Topics covered range from Hotel Development to Operations, Destination Management and Competitiveness. Mr. Candeias is an avid reader and writer on Tourism and Hospitality, Economics and Management.


Please visit http://www.espinashotels.com for more information.

Mr. Candeias can be contacted at 982183844021 or mario.candeias@espinashotels.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.