Editorial Board   Guest Author

Mr. Heung

Tony Heung

Senior Director Global Product Management, Exceptional Innovation

Tony Heung joined Exceptional Innovation Inc (EI) asSenior Director Global Product Managementbased in the head office in Westerville, Ohio in 2016. Mr. Heung is responsible for product management of EI networking products with a focus on iQ internet product. He is also responsible for network requirements for all iQ products.


Mr. Heung previously held a number of increasingly responsible positions at Quadriga Worldwide (acquired by EI) for over 14 years. His last position held at Quadriga was theDirector, Business Development - Internet, Networks and Infrastructure. He was responsible for the company's network strategy and growing the networking business globally.

Mr. Heung has brought to EI and Quadriga extensive knowledge of and experience in wireless and wired networking, security and global network infrastructure and with his team has been responsible for the introduction of Cisco and HP Networks as well as IP over Coax solutions installed globally. Immediately prior to joining Quadriga, Mr. Heung was based in Auckland, New Zealand and held a position at the technical team of Gen-i later acquired by New Zealand Telecom.

Mr. Heung received his B.E. (Hons) degree in Engineering Science from the University of Auckland. He also received his M.E. degree in Biomedical Engineering from the University of Auckland where he received a scholarship with a specialization in computational technique on multiple sclerosis research. Mr. Heung is also the early adopter of the CISSP (Certified Information Systems Security Professional) and has been certified since 2002.

Please visit http://www.exceptionalinnovation.com for more information.

Mr. Heung can be contacted at 614-890-6090 or theung@exceptionalinnovation.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.