Editorial Board

Mr. Pierotti

Dan Pierotti

Vice President Spa Development & Operations, Noble House Hotels & Resorts

Dan Pierotti, Vice President of Spa Development and Operations for Noble House Hotels and Resorts, joined the company in 1999. His extensive spa management experience has given Noble House the most unique and distinct world-class spas. He began his spa career in 1991 as a massage therapist in the San Francisco Bay Area. There he had his own private practice, facilitated healing with chiropractors, sports teams, and various spas until 1994. Pierotti then embarked on an exciting spa career with cruise ships, after three months he was promoted to the Crystal Symphony to assist their inaugural world cruise. He continued with Crystal Cruises for two years, completing two world cruises and training other therapists in a variety of massage and body treatment modalities, while gathering global spa knowledge. Mr. Pierotti returned to shore, landing in Las Vegas, Nevada to assist in the grand opening of the new spa at Caesars Palace. Here he assumed the positions of Assistant Manager, Director of Training and Lead Massage Therapist of The Spa at Caesars Palace. Noble House selected Mr. Pierotti in 1999 to lead the development and operations of the new spa on Little Palm Island Resort. As spa director, he created his vision of an oasis within the property to provide guests with a feeling of intense tranquility and spiritual awareness and offer experiences highly distinctive and authentic in the spa industry, but very representative of the luxury service that makes up Noble House resorts. After the overwhelming success of the Island Spa on Little Palm Island Resort & Spa, Mr. Pierotti was promoted to his current position and continues to lead the SpaTerre development efforts for Noble House Hotels and Resorts. At the present time he has created fifteen world-class spas with Noble House. He is involved with every aspect -architectural design, functionality, equipment, interior design, experiences, staffing, product development, profitability - of the impact the spas will have on the overall well-being of the guests. Mr. Pierotti is a graduate from the University of California at Santa Cruz with a degree in biology and also attended massage school in San Francisco to receive his certification and licensing in that field. He continues to explore, create and grow in the spa industry with a sincere, passionate and dedicated commitment to the vision of excellence and the well-being of others.

Mr. Pierotti can be contacted at 425-827-8737 or dpierotti@noblehousehotels.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.