Editorial Board

Mr. Westman

Stephen Westman

General Manager, The OUT Hotel, NYC

Stephen Westman has fourteen years of professional experience starting in advertising with Starcom Worldwide (a division of Leo Burnett) and later Eightball Media. After a brief stint in advertising, Westman transitioned into the hospitality industry, beginning with W Hotels. Stephen was later part of the opening team that launched the very first “urban” Hard Rock Hotel and was integral in developing the service standards and procedures as well as leading all activations related to the marketing and public relations initiatives for the launch of the Chicago project. In 2005, Mr. Westman left Hard Rock Hotel Chicago to open his first bar, The Lakeview Broadcasting Co. One year later, Mr. Westman expanded his Lakeview presence by opening the boutique The Lakeview Manufacturing Co., later rebranded as Clandestine Industries Landmark, named after and in partnership with hometown hero and Fallout Boy bassist, Pete Wentz’, thriving clothing line. In 2008 Mr. Westman and Mr. Wentz (along with Pete’s management company, Crush Music Management: Train, Gym Class Heroes, Fall Out Boy, Courtney Love, etc.) joined forces yet again to create and expand a nightlife empire. Mr. Westman became the managing partner of Angels & Kings, a celebrity-driven “dive bar” concept situated in New York City. Since the flagship opening in 2008, Mr. Westman has completed a comprehensive brand overhaul and has expanded the brand by procuring deals in Chicago and Los Angeles as well as a franchise deal in Barcelona, Spain in partnership with Sol Melia Hotels & Resorts. During this entrepreneurial stage, Mr. Westman established himself as a major player in the Chicago hospitality scene. His projects have received multiple accolades including “Best New (bar) Concept” by the Chicago Tribune’s Red Eye edition. Stephen has also been featured in numerous local, regional and national media outlets including MTV News, Fast Company Magazine, PerezHilton.com, Crain’s Chicago Business, NBC’s “First Look” and On-Air with Ryan Seacrest to name just a few. Mr. Westman re-joined Hard Rock Hotel Chicago in 2010 as Operations Analyst, working directly with hotel ownership to identify, recruit and develop a team and operation that was a representation of the core values championed by owner, Charles Becker, and Executive Vice President of Becker Ventures, Carrie Becker Meghie. In 2011, Westman was named Hotel Manager for Hard Rock Hotel Chicago and subsequently took a more hands-on role with all facets of the business. That same year, Mr. Westman was invited to be become a partner in Becker Entertainment – a new division of the Becker empire. Most recently Westman was recruited by NYC developers/hoteliers Ian Reisner & Mati Weiderpass to become the General Manager of THE OUT NYC. As General Manager, Mr. Westman will again work alongside ownership to re-position the resort while maximizing the potential of the asset and team. Mr. Westman graduated from DePauw University with a major in Communication Arts & Sciences. He is a proud supporter of the Jackson Chance Foundation (www.jacksonchance.org) and a die-hard Chicago Cubs fan. Mr. Westman currently resides in New York City.

Mr. Westman can be contacted at 212-947-2999 or Stephenw@theoutNYC.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.