Five Essential Questions You Should Ask in Choosing Your Guest Internet Provider

By Michael Kasprzyk CEO, Thinwires, LLC | January 27, 2012

As business owners we are always looking to improve the bottom line, aren't we? We are always looking for ways to make our clients happy while improving our margins. Guest Internet services are a great place to improve the guest experience your hotel provides while potentially increasing revenue. In this article, I will outline the 5 questions you need to ask your potential vendors to make sure that Guest Internet Services are a success at your property.

1. Can the vendor provide references for their work?

Yes, this might seem like an obvious step, but it is truly amazing how many times it doesn't happen. You're busy, they seem to be saying all the right stuff, the price is good... must be a winner, right? Not always so. Do yourself a favor, and avoid future headaches... follow through on this important step!

One tip when calling to check the vendors' references is to inquire about their inspection after the new vendor had installed their service and equipment. Be sure to ask if the vendor was thorough. Was the work performed adequately, in an efficient and organized manner? Were they tidy and did they leave the property without leaving a mess? You want to make sure there are no red flags after the vendor you choose has gone home.

2. Is the vendor capable of engineering services for your type of property?

Every hotel presents unique challenges for engineering and retrofitting Guest Internet. Varying construction materials, service level requirements, and the physical layout of your property can dictate different engineering methods. A 25-story building in an urban center is very different from a tropical resort with 25 two-story guest buildings along a beach. Ensure that your vendor knows what is required to service your type of property. The right equipment choices at the beginning of your project can result in a lower total cost of ownership and increase your guest satisfaction scores. At the end of the day, your hotel must have complete coverage in all guest areas. Whether wired or wireless, it is important to make sure that your specific needs will be met by the vendor that you choose.

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.