Share | |
Mr. Javed

Technology

Avoiding Cyber Oblivion

By Naseem Javed, Founder, ABC Namebank International

During the last century, mega corporations throughout the world followed the prime rules of building corporate image and name identity in the strictest sense. Their goal was simply to achieve an elite, world-class image by having their name and logo brightly displayed on skyscrapers in every city. They ran massive advertising campaigns to promote their identity and claimed ownership to specific colors and designs, all in an effort to create a single visual global icon. They used every opportunity, from naming stadiums to sponsoring parades.The objective was simple: to demonstrate their exclusive power and their domination by big image.

Internet-Savvy Age

This expensive shotgun approach often created successful and powerful images for a period, but at times, it also created the corporate images of rigid, monolithically dysfunctional giants.The last decade can easily summarize the winners and losers of this expensive corporate identity game, but in an Internet-savvy age of global cultures, this approach has proven to be unsuitable for today's corporations. Today, there is a major shift in thinking on how to build a major corporate personality.

To play the game, one must clearly figure out the secret powers of e-commerce and the role of new technologies in contrast to traditional print and old-fashioned, mass-advertising driven models. New rules for building global corporate images demand serious re-evaluation. It is all about being discovered with speed and efficiency or sluggishly lost in oblivion.

Secret Powers of Cyber Domination

The new phenomenon of cyber-branding is driving today's corporate identities. It is mainly focused on how to dominate the corporate accessibility and showcase the colorful image of a corporation, all via cyber-media.

For this reason, corporations like Yahoo, Amazon, eTrade, eBay and millions of others worldwide do not conjure up the images of overpowering logos on skyscrapers, specific colors, irrelevant and forgetful taglines or repetitive advertising campaigns. Rather they are almost invisible in the traditional corporate identity sense.

These emerging cyber-giants are quietly working and residing in our laptops and personal digital assistants (PDAs), snug and warm in our pockets. Who knows if these little icons come out in the middle of the night when we are fast asleep and clean our dishes too? This is how corporate accessibility and images will be built in the cyber-economies of the globe -- because it is fast, user-friendly and extremely cheap.

'We Are Very Big, You Are Very Small'

In the old days, status- and symbol-driven corporations conveyed their powers; they offered a limited-access, 9-to-5, Monday-through-Friday format, while appearing formal, boring and, at times, unaffordable. However, in cyber-domination, a corporation provides interactive, 24/7, user-friendly service that focuses on being extremely economical and efficient. This can be achieved very economically in cyberspace, by constantly emulating a corporate presence in a viral formation.

Corporations, under the new rules, are developing sophisticated Web presence and working on global portalization of the entire corporation. In this major shift, there is a serious decline of the traditional collateral material that corporations produced under the old rules of corporate identities: intricate brochures, thick catalogs and colorful annual reports. Rather, all imaging and information is being transferred to user-friendly, sophisticated Web sites -- where information changes in an instant and services are available at bullet speed.

'The World Is Our Customer -- Really?'

Corporations practicing the old corporate identity rules were absolutely convinced that the entire globe was their potential target audience. In every instance, these corporations used general broadcast and shotgun methods to relay their messages, including skyscrapers, billboards and bulky brochures, all addressing the "global occupant."

Now, cyber-domination provides custom information to a select, potential client base, located in specific demographics worldwide. The message is highly pertinent, clear, precise and user-friendly, offering instant results. Today it is one-to-one in a very smart way.

Why Are Logos, Designs, Colors Out?

In the old strategy, the key for success was in the total image, including the logo, design and color. The name of a corporation was not the key issue, but rather a small part of the design puzzle. The emphasis was placed on the logo, specific colors and graphic designs, taglines and other paraphernalia, to create a total visual-identity experience.

The rule of cyber-domination is very simple: It all boils down to a powerful name, which equates to a powerful domain name or URL which is then used as a key to find and unlock the Web site in a complex global maze. It is all based on how well you can remember the name, how easily you can type it in, how to find the corporation right up front on a search engine and how to get instant accessibility.

This is a very big change and has created a noticeable shift in how companies build global corporate images in cyberspace. This explains the decline of advertising agencies as image builders, and confusion in boardrooms creating budgets for corporate image.

In today's corporate world, the key to success, or the "magic," clearly lies in the name -- a URL to set the company apart in the global e-commerce arena. Let's face it, when a name cannot be found easily on the Internet, the corporation is no longer in cyber-domination, rather, it is in cyber-oblivion.

Naseem Javed founded ABC Namebank International. ABC operates from a sophisticated, custom built, multi-million dollar facility north of Toronto, with a branch office in New York. He is the author of 'Naming for Power', and is recognized as a world authority on global image positioning and name identities. He advises CEOs of Fortune 500 and other leading corporations on all matters of complex global naming in the e-commerce. He is currently lecturing at major conferences on cutting-edge ideas on image building. Mr. Javed can be contacted at 212-697-7700 or nj@njabc.com Extended Bio...

HotelExecutive.com retains the copyright to the articles published in the Hotel Business Review. Articles cannot be republished without prior written consent by HotelExecutive.com.

Receive our daily newsletter with the latest breaking news and hotel management best practices.
Hotel Business Review on Facebook
RESOURCE CENTER - SEARCH ARCHIVES
General Search:

MAY: The Hotel Spa
High Value Marketing

Jason Guest

Wireless Internet is changing the way business gets done in the hotel industry. There's a tremendous demand for wireless access - for overnight guests and even for conferences and trade shows. It's not just for email and Web surfing anymore. Video streaming, audio streaming and voice-over-IP are all competing for the same Internet pipe. This is compounded by the growing trend for trade shows and conferences to offer high-speed wireless data service to their attendees, which can slow Internet traffic to a crawl. This demand means opportunities for new revenue streams. Wireless has also created new ways for hotels to connect with their guests to generate loyalty. READ MORE

Derek Wood

In today’s ever increasing ‘digital age’ the importance of providing a quality High Speed Internet Access system for your guests is more important than ever. The recent huge increase in mobile wi-fi devices has just added a new dimension to the problem. And yet to many hotels this service is seen as cumbersome, expensive non-revenue generating and does not rank highly at senior management level when increasing guest satisfaction is being discussed. This article examines some of the issues facing the hotelier today and suggests a few ways to overcome the problems. READ MORE

Roger Crellin

Much to the chagrin of property owners, free WiFi has become a guest expectation rather than a perk. Since the free WiFi model was introduced, hotel operators have faced the rapid adoption of bandwidth-hungry mobile devices such as tablets and smartphones. Not only do guests expect free WiFi, but they also expect ease of use and constant connectivity, similar to what they experience at home. What was once a means to improve satisfaction and engender loyalty, free WiFi that underperforms can actually have the opposite effect, causing dissatisfaction and frustration with a property that doesn’t provide a positive experience. READ MORE

Terence Ronson

As mentioned in a previous article, prior to the birth of IOS (Apple’s operating system), truthfully, we only scratched the surface and played around with implementing Wi-Fi in Hotels. But now, four years later with millions and millions of IOS devices in the hands of millions and millions of our loving guests, this has become the most disruptive of technologies in the modern era. That along with the creation of the smartphone and its Big Brother - the TAB – where there are sales predictions of 153 million units next year, and climbing to 232 million by 2016. This has set loose a tsunami of unparalleled demand - for a strangely invisible service! No wonder CIO’s call Wi-Fi a four-letter word. For the sake of repeating myself, today’s Hotel Wi-Fi network (and more critically tomorrow’s) is one of the principal areas in which your hotel will be judged. READ MORE

Coming Up In The June Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Sustainable Development: Principles and Best Practices
Sustainability is now a daily topic that affects every facet of hotel development and operations. As hotelier Hervé Houdré recently noted "The goal of Sustainable Development is clearly to secure economic development, social equity, and environmental protection. As much as they could work in harmony, these goals sometimes work against each other". In the June Hotel Business Review, some of the industry's most recognized sustainable development experts come together to identify emerging trends and discuss how sustainability is currently affecting the hotel industry. Each author presents the most important aspects of sustainable development of much interest to hotel owners, operators, investors and developers. We include perspectives and case studies on best practices from leading hotel groups and other industry players.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"300,000 Rooms Complete, 15,700,000 to Go"
"Destination Earth: A Customized Approach to Sustainability"
"Why This New Standard is Going to change Hotel Energy Management Forever?"
"How Two Major Hotel Companies are Turning Sustainability into Tangible Business Advantage"
PLUS: Green Certification - Development & Investment Outlook - Case Studies - Green Design – Sustainable Development Strategies - Green Luxury - CSR Programs - Green Facility Management