Communicating on a Higher Level with Your Consumer
By John Ely Senior Vice President of Marketing, Signature Worldwide | December 15, 2009
During a training seminar, a hotel employee was given the opportunity to share an example of legendary customer service. Sadly, it took a while for the employee to think of one. Once he had one though, he was excited to share his story with the group.
He told of a trip to a TGI Friday's Restaurant:
He began, "What would have been an otherwise routine dinner with the family started with a friendly greeting from the hostess. She seated us promptly, served us water and introduced us to our server."
He received automatic verbal and nonverbal approval from his co-workers.
"That's good," someone said. Heads nodded.
As he shared each proceeding detail âˆ' courteous server, accurate order taken, food delivered on time, tasty desserts âˆ' the excitement from the crowd grew.
The Hotel Business Review articles are free to read on a weekly basis, but you must purchase a subscription to access
our library archives. We have more than 5000 best practice articles on hotel management and operations, so our
knowledge bank is an excellent investment! Subscribe today and access the articles in our archives.