How to Get Your FF&E Supplier to Deliver Improved Transportation Results

By Amy Locke Director, Interior Design, Hatchett Hospitality | February 18, 2009

FF&E consists of several distinct steps or stages. It starts with design, proceeds to purchasing, then culminates with transportation and installation.

Each step requires its own specialized attention to detail, yet too often the most forgotten or overlooked aspect of FF&E purchases is transportation - namely, the costs and logistics of delivery.

When the economy was vibrant and hotel occupancy was strong, hoteliers were primarily interested in getting FF&E orders delivered and installed quickly. They were less likely to notice or question the amounts on their invoices that were labeled "transportation."

Now with an economy that's temperamental and hotel occupancies that are fluctuating, hoteliers are watching their cash flow carefully and trying to stretch every dollar - and one of the places they are looking for savings is transportation charges, which usually run 10% to 15% of an FF&E purchase depending on various geographic factors.

There are actually two parts to transportation - (1) cost and (2) handling damage. So let's see how hoteliers can get their goods to a job site for lower shipping cost and with reduced handling damage.

What Should Happen With Your FF&E Order

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.