Hotel Security: Helpful Interviewing and Information Gathering Techniques

By Marc Glasser Managing Director, RM LLC | May 27, 2012

Helpful interviewing and information gathering techniques can be vital to inquiries of significance to organizational, individual or other concerns. This article discusses information relating to successful interviewing and information gathering as well as challenges that could detract from attaining important information. Article information can be helpful, encompassing the spectrum of casual conversations to formal investigations; however, before conducting workplace interviews consult appropriate organizational representatives. Further, after reading this article, even if one is uncomfortable conducting interviews, the information provided will help in assessing the qualifications and techniques of those being considered to conduct interviews and gather information.

Interview Definition

An interview is the questioning of a person who is believed to possess knowledge that is of interest to the interviewer and inquiry and/or affiliated entity. In an interview the person questioned usually presents his/her account of an incident or circumstances and/or offers information relating to the inquiry.

Importance and Scope

In many inquiries interviews constitute the major source of information. The interviewer may have to demonstrate the qualities of a salesperson, actor and psychologist. He/she may be called upon to subject coworkers, strangers, or anyone in between, to extensive questioning on a variety of subjects with different levels of sensitivity. They must possess insight, intelligence and persuasiveness. And interviewer's speech should be suited to the situation, compelling and calculated to garner an appropriate and accurate response.

Rapport and Personality

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Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.