Avoiding Burnout with Heart Rate Variability Training

By Werner Absenger Chef de Cuisine, Cygnus 27 at Amway Grand Plaza | June 29, 2014

If you read any of my previous articles, you already know that job stress negatively affects just about any division and department of your operation. So in order to tackle the problem of burnout, employee turnover, and increasing health care costs it make sense to teach your employees how to manage stress more effectively, and thus become more resilient to stress.

Today we will explore a little of the science behind Heart Rate Variability (HRV). You will learn how to train your heart to respond better to stress, allowing you to become more resilient to stress.

The Heart

Ever since the dawn of humans, the heart is regarded as a source of emotion, courage, and wisdom. We now have very good evidence that negative emotions bring increased disorder to the heart’s rhythm and the autonomic nervous system (ANS). This wreaks havoc in the rest of the body if left unchecked (McCraty, Atkinson, & Tomasino, 2001).

Positive emotions have been shown to increase harmony and coherence in heart rhythms, balancing the nervous systems. The bottom line for health: Disharmony in the nervous system taxes the entire body because it creates inefficiencies, stressing the heart and other organ systems. Creating harmonious rhythms, on the other hand, leads to efficiency, allowing the body’s systems run optimally (McCraty et al., 2001).

Heart-Rate Variability (HRV)

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.