Conserve Water at the Source: Repair and Protect Pipes from Leaks

By Larry Gillanders Co-founder, Ace DuraFlo Systems | June 07, 2015

We have seen it all over the Internet and the news stations: California is facing its fourth year in a drought, and it is affecting every resident and every business in the state. The economic and financial consequences could be disastrous if water conservation strategies are not implemented immediately, and the state has promptly mandated that everyone do so. This drought and the scramble to cut water usage, (some Californian cities have been ordered to decrease water usage 35 percent), sheds light on water conservation as a whole.

Hopefully, the flood of news regarding this historic drought is making other professionals and homeowners in other states ask themselves, “What can I do to reduce water usage?” The reality is that this is a wake-up call for every U.S. business to design and enforce water conservation practices. Just because a drought isn’t affecting your business’s geographic area right now, does not mean that your business should continue its water use worry-free.

The hotel industry is one of the country’s biggest users of clean water, out of all types of commercial and institutional facilities, according to the U.S. Environmental Protection Agency. Unsurprisingly, most water is used for bathrooms, laundry, landscaping and kitchens. This is the perfect opportunity to take heed of the moment and reduce your property’s water usage.

The Solution

There are many, frequently-talked about concepts available for hotels, motels and resorts to cut their water usage, which includes switching to low-volume plumbing fixtures, reducing the amount of laundry that is washed, tearing out thirsty shrubbery, turning off the air conditioning in vacant rooms and only using dry carpet cleaning methods. But those ideas would probably involve purchasing new equipment, retraining employees or increasing employee hours, all of which are extremely inconvenient, and they may not save your hotel a substantial amount of wasted water.

For instance, you can pay a plumber to install low-volume plumbing fixtures in all of the rooms’ bathrooms, but if your hotel has a pool, day spa or restaurant, then the effectiveness of the low-volume plumbing fixtures could be moot.

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Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.