Hotel Safety: What to do Before, During and After a Hotel Workplace Accident
By Raul Chacon Western Regional Loss Control Manager, EMPLOYERS Insurance, Inc. | March 11, 2018
Hotel employees are vulnerable to a wide range of potential injuries or illnesses depending on their specific position. With a variety of occupations and work environments in any hotel, these risks often vary in severity. For instance, pool cleaners are exposed to harmful chemicals, a front desk receptionist may experience back pain from long stretches of standing, and bellhops may risk strains from lifting luggage.
No matter the severity of the work-related injury or illness, such incidents can negatively impact both the hotel and its employees. When an employee is hurt and unable to perform his or her duties, operations can be strained as others take on additional responsibilities. Filling in for an absent employee may require offering other employees overtime, hiring temporary workers and, in some cases, bringing on a new full-time employee. There are many other hidden costs that are incurred when an employee is injured on the job. Additionally, work-related accidents can lead to higher workers' compensation premiums for the business.
Providing a safe and healthy workplace is not only required by the Occupational Safety and Health Administration (OSHA), but is also essential to protect a hotel and its employees from the negative repercussions of work-related accidents and illnesses. As a hotel owner or manager, it is important to maintain a safe work environment to mitigate costs and protect employees. Equally important is to regularly convey the importance of working safely to all employees and making it a priority. According to OSHA, business owners can expect to save four to six dollars for every one dollar invested in a safety program.
Here are four steps hotel executives can take to create a safe and healthy work environment for all employees:
Lead from the Top
Effective workplace safety programs are more than written words, they are an integral part of the business culture and have the full participation and buy-in from everyone involved in the business. The first step to creating a safer workplace begins with hotel owners and managers clearly defining the company's safety goals, communicating those goals to employees frequently and setting the model example and expectation for others to follow.