The Burgled Guest: Steps Hotels Should Make
By Maryann Prestia Vice President & Hospitality Program Manager, Distinguished Programs | March 29, 2020
Whether traveling for business or pleasure, people around the world rely on the hospitality of hotels to provide a safe and welcoming environment; a home away from home. Vacationing families rush to check in to their rooms, working to settle in with their families and identify nearby dining destinations appropriate for the entire family.
Business travelers spend their time either dashing off to the in-hotel conference or frantically calling for a cab to make a meeting with a potential client located 30 minutes away.
Situations like these constitute the daily routine for most hotels and their staff. For travelers, the last thing on their minds is keeping track of their possessions and ensuring everything they've brought with them is safe and secure. So, what happens when a shifty thief makes these hotel guests a target? Who is liable? And what steps are hotel owners, operators and franchises taking to ensure their guests and their possessions are safe?
Who Is Being Burgled?
Detailed statistics around hotel theft are murky, as hotels understandably don't want to make public criminal activity such as burglary or theft on the premises. However, it is safe to say that as hotel owners and their staff have become more proactive with their approach to security, the frequency of claims they deal with involving guests and hotel theft has steadily decreased.
Smaller hotels may not have a single claim resulting from theft over the course of many years, while larger hotels with high occupancy rates may experience these claims with greater frequency. Anecdotal evidence from hotel operators and claims professionals puts the average number of these types of claims at approximately five to 10 per year for typical hotels.