Security & Safety
Richard Hudak
  • Security & Safety
  • Aftermath of the Las Vegas Tragedy: The Impact Upon Hotel, Resort and Casino Security
  • On the night of October 1, 2017, a gunman opened fire on a crowd of concertgoers at the Route 91 Harvest music festival on the Las Vegas Strip in Nevada, leaving 58 people dead and 546 injured. Instead of assigning blame for the shooting incident, more discussion should focus upon the value of 360 degree of protection and the layers of security the Mandalay Bay resort provided which altered the shooter’s behavior, and minimized how much more destruction he could have unleashed. The impact of this tragedy is that although security can alter criminal behavior, even outstanding security measures, may not be able to prevent it. Read on...

Jason Porter
  • Security & Safety
  • Holistic Risk Assessment: Reducing Vulnerabilities and Addressing Threats
  • Hotel facilities face a multitude of unique risks not always present in other industries. That unique set of risks creates an ever-changing demand to firm up your business operations and remain vigilant in your security and emergency response plans. With the rise of new threats constantly evolving, one of the most effective ways to protect your guests, employees, hotel operations and your facilities to is conduct a thorough risk assessment. After all, it’s impossible to know the threats and vulnerabilities that affect your safety and security if you don’t reasonably identify them in the first place. Read on...

Marc Glasser
  • Security & Safety
  • Business Continuity Basics
  • This article addresses general and hotel specific business continuity management program basics including senior management buy-in, program initiation, risk assessment, Business Impact Analysis (BIA), prevention, mitigation and recovery strategies as supported in a business continuity plan. The article also differentiates between a private sector business continuity program and public sector Continuity of Operations (COOP) program. Additionally, this article discusses other critical business continuity management program components such as awareness, training, testing, ongoing program management and the importance of employee and family preparedness. Read on...

Marc Glasser
  • Security & Safety
  • Well-Prepared Employee and Family Plans and Benefits
  • Disruptive incidents can have a significant impact on organizations and communities. Effective measures can be instituted to prevent or mitigate the effects of disruptive incidents. With respect to hotel facilities and supporting offices that may be located on or off the main hotel property, disruptive incidents can directly affect employees and impact entire hotel operations at both the macro and micro level. Well-prepared employees, those who know how to implement on-site and family emergency plans, will be the first and continued responders who will help protect life, property, reputation, profit and facilitate a more rapid return to normal operations. Read on...

Marc Glasser
  • Security & Safety
  • Advantages of Domestic and International Law Enforcement Liaison
  • Facilitating effective domestic and international law enforcement liaison is advantageous to hotel patrons, security and the parent company. Having credible and timely law enforcement and security information can save lives, protect property and help to safeguard a hotel’s reputation and “bottom line”. The liaison facilitated information can help determine the most efficient and effective risk management implementation measures to prevent or reduce the impact of possible threats to specific hotel locations and the company at large. This can be achieved through minimal effort and cost correlating to a high return on effort and investment. Read on...

Frank Meek
  • Security & Safety
  • Health Inspection: Set yourself up for success best practices for pest management
  • Hotel restaurants are a main attraction for pests – from cockroaches and flies to rodents and moths. Don’t let these pests have an impact on your next health inspection. Knowing which pests are most attracted to the food, water and shelter that your hotel restaurant provides for pests is the first step in preventing a pest problem. Next, find out where they are making themselves at home and how to deter their entry. Armed with this knowledge, as well as a strong relationship with a professional pest management provider, you can prevent pest infestations before they ruin your hotel restaurant’s reputation. Read on...

Alan Zajic
  • Security & Safety
  • Securing Hotel Parking Lots
  • As with any business in the world today parking areas are a necessary and vital component that has a tendency to be underestimated as it relates to guest or employee protection. Every hotelier is aware that parking lots generate a large expense in maintenance, lighting, cleaning and the associated landscaping and accesses. Everything has a direct cost and security is no exception. Read on...

Frank Meek
  • Security & Safety
  • The impact of Online Reviews When it Comes to Pests
  • Are your potential customers reading online reviews before booking a stay at your hotel? Are they ruling out your establishment because of a bad review about poor customer service or a pest sighting? These are the questions that concern hoteliers like you every day as more and more consumers use online reviews to make their purchasing decisions. Orkin recently partnered with national hospitality and linguistic experts to determine the frequency of pests mentioned on hotels review blogs and the impact of these encounters on customer loyalty. Read on for the full results of the study and how you can preserve your hotel's five-star reputation. Read on...

Marc Glasser
  • Security & Safety
  • Hotel Security: Helpful Interviewing and Information Gathering Techniques
  • Helpful interviewing and information gathering techniques can be vital to inquiries of significance to organizational, individual or other concerns. This article discusses information relating to successful interviewing and information gathering as well as challenges that could detract from attaining important information. Article information can be helpful, encompassing the spectrum of casual conversations to formal investigations; however, before conducting workplace interviews consult appropriate organizational representatives. Further, after reading this article, even if one is uncomfortable conducting interviews, the information provided will help in assessing the qualifications and techniques of those being considered to conduct interviews and gather information. Read on...

Philip Farina
  • Security & Safety
  • Does Luxury Equal Security?: A Tale of Two Properties
  • Luxury properties are wrought with upscale amenities from lavish architecture and furnishings designed to transform your world, exotic foods and ingredients to satisfy even the most squeamish and discerning palates, rare wines and cocktails procured specifically to take guests on a euphoric journey. Even what you smell, what is in the air, has been carefully selected to entice guests to embrace the full experience and pleasure of what the hotel has to offer. Yet with no expense being spared on providing these amenities; the security and safety for guests often falls short. Read on...

Frank Meek
  • Security & Safety
  • Environmentally-friendly Pest Management Tools Help your Hotel on the Path to Sustainability
  • Sustainability in the hospitality industry is a hot topic that isn’t going away anytime soon. One easy and often overlooked area that can help a hotel to meet sustainability requirements is to reduce the environmental impact of their pest control program. An environmentally-friendly approach to pest management is possible through an Integrated Pest Management program that uses tools and practices with minimum impact on the environment and guests. In combination with sanitation, implementing green pest control will not only make your hotel a sustainable destination, but also a more attractive hotel for your guests. Read on...

Marc Glasser
  • Security & Safety
  • Macro Global Trends Impacting the Hotel Industry
  • This article includes a table of corresponding global trends on crisis management directly or indirectly, impacting the hotel industry. Additionally, we explore related background information, company valuation, crisis management, trend awareness and “Black Swan” events, and methods of implementing and sustaining a global trend management program including justification, awareness, preparation and response. The article concludes with the organizational and competitive advantages of implementing an effective global trends management program. Read on...

Alan Zajic
  • Security & Safety
  • Who Are We Trusting with Guest’s Valuables?
  • The guests that rent rooms in our hotels have an expectation that the proprietor has done some form of due diligence in screening the employees who have access to their valued possessions left in a hotel room. It really does not matter to them that you may provide an in room safe, install expensive door hardware and have appropriate window stops if you have not taken the time to investigate the employees that you grant access to their personal and often treasured possessions. The hospitality industry is sometimes fragile and susceptible to large revenue losses as a result of a single negative event such as theft of valuables of a guest who just happens to be with a large convention group. Word travels quickly with these groups and meeting planners can be quite adept at researching these issues when deciding on a hotel for their convention. Read on...

Frank Meek
  • Security & Safety
  • 5 Pest Resolutions to Help You Ring in the New Year
  • The new year is just around the corner, so why not make a New Year’s resolution to re-examine your current pest management program? As a best practice, take time to outline a strategy for the coming year that will help you safeguard against an infestation and protect your facility’s reputation and bottom line. Learn tips on how to work with a pest management professional to avoid bad word of mouth, implement staff training and stay on top of the newest pest management treatments and technologies. Will you be prepared for pest management in 2012? Read on...

Jim  Suggs
  • Security & Safety
  • Seamless Security: Using design to enhance security and preserve the hospitality experience
  • In many parts of the world, and Asia, hoteliers’ and guests’ security concerns are already heightened. And although the risks in North America are generally lower, the threat level and appropriate design solution depends on the density, surroundings, and patronage of the specific property. Even a low-level threat — primarily due to local crime, theft by employees, theft from guest rooms, intrusion of homeless persons, and high levels of foot traffic in the area — merits design solutions to mitigate the threat. That is why wise owners are thinking seriously about security when they undertake a new project or major renovation almost anywhere today. Read on...

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NOVEMBER: Architecture & Design: Authentic, Interactive and Immersive

Brian Obie

When people arrive at a hotel they have usually traveled a long distance. They are typically tired and stressed to some degree or another depending on how easy or difficult the journey. When they finally come into our driveway and understand this is where they should be – with the valet right there ready to greet them – they get the sense that they can finally relax. There’s a huge sense of relief. They now can begin their business trip or holiday with the family knowing they will be rested and renewed. Read on...

Rob Uhrin

When you think of the word resort, what comes to mind? Upscale amenities such as white sandy beaches, luxury pools, first class dining and entertainment and the ultimate spa experience to name a few. The word “resort” probably does not conjure up images of urban cityscapes, or streets filled with busy pedestrians in business suits. There is a new class of resorts coming to the fore in the hospitality industry right now called urban resorts. This article will explore this new type of transformational city design and how to achieve it. Read on...

Vince  Stroop

In a time when experiences are moments-long and shared over Instagram by many users, it is hard to top the surprise factor when it comes to creating a new destination. Nor should we, as hotel designers, try. With the pace of changing trends that is being communicated to us by branding agencies, designing the next new thing can be tempting. But I am not sure that’s what guests genuinely seek. And judging from the rise of Airbnb, I may be right on my guess that guests want memorable, meaningful experiences, not more selfies. Read on...

Michael Tall

An urban resort is a property that connects guests to the unique and vibrant elements within a city and outside the hotel. The hotel itself acts as a concierge service, forming a direct link between the local community and those guests who crave localized and authentic excursions. With no signs of slowing down, the urban resort trend is here to stay, and hoteliers can successfully capitalize on this growing segment by keeping the guest experience in mind. At its core, an urban resort is a respite from daily life, offering guests the freedom to choose between relaxed disconnection or active participation within the local community. Read on...

Coming Up In The December Online Hotel Business Review




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Feature Focus
Hotel Law: Issues & Events
There is not a single area of a hotel’s operation that isn’t touched by some aspect of the law. Hotels and management companies employ an army of lawyers to advise and, if necessary, litigate issues which arise in the course of conducting their business. These lawyers typically specialize in specific areas of the law – real estate, construction, development, leasing, liability, franchising, food & beverage, human resources, environmental, insurance, taxes and more. In addition, issues and events can occur within the industry that have a major impact on the whole, and can spur further legal activity. One event which is certain to cause repercussions is Marriott International’s acquisition of Starwood Hotels and Resorts Worldwide. This newly combined company is now the largest hotel company in the world, encompassing 30 hotel brands, 5,500 hotels under management, and 1.1 million hotel rooms worldwide. In the hospitality industry, scale is particularly important – the most profitable companies are those with the most rooms in the most locations. As a result, this mega- transaction is likely to provoke an increase in Mergers & Acquisitions industry-wide. Many experts believe other larger hotel companies will now join forces with smaller operators to avoid being outpaced in the market. Companies that had not previously considered consolidation are now more likely to do so. Another legal issue facing the industry is the regulation of alternative lodging companies such as Airbnb and other firms that offer private, short-term rentals. Cities like San Francisco, Los Angeles and Santa Monica are at the forefront of efforts to legalize and control short-term rentals. However, those cities are finding it’s much easier to adopt regulations on short-term rentals than it is to actually enforce them. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.