How mAPPs Are Making Hotel Operations Faster, Easier, Cheaper
By Saeed Kazmi Chairman & CEO, Vertical Systems, Inc. | January 22, 2012
A wide variety of mobile applications (mAPPs) have been available from many sources for guests to enhance their hotel experience – from making reservations to ordering room service.
Now innovative mAPPs technology can help hotel owners and managers to increase staff efficiency, to heighten guest satisfaction, and to improve the bottom line.
Inspections and checking for compliance with standards – whether those standards are issued by the brand or by the owner – is an ongoing job at every hotel, every day. For example, think about certain operations like:
• guestroom status update
• property maintenance and repairs
• housekeeping inspections
• personnel reviews
• mystery shopper programs
These activities are not "once and done" – they are repeated daily. They are also typically time-consuming and paper-intensive.
Maybe traditional paper reports were perfectly adequate in the past, but "adequate" is no longer enough in our hi-tech era of constant connectivity and instant communication. Today, you need "exceptional." More accurately, you need "exc-APP-tional"!