Does a Positive Organizational Culture Contribute to Retention?

By Cynthia M. Schuler Human Resources Professional, | March 05, 2017

The hospitality industry is an industry known for high turnover. Employees work for lower wages than in other industries, and if a better opportunity presents itself for more money at another hotel, some employees may feel there is nothing to lose by jumping ship – unless the employee is engulfed in a positive organizational culture and the hotel invests in the employee’s personal and professional growth.

While it is difficult to retain employees in the hospitality industry, it can be done. However, the organization must be committed to the following five principles:

  1. Developing values and a mission

  2. Hiring the right talent

  3. Understanding the new generation entering the job market

  4. Offering training and development opportunities

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Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.