Technology and the Concierge
By Sara-Ann Kasner Owner, Concierge Services by Sara-ann LLC | April 12, 2020
Technology is a thing of beauty or the bane of our existence depending on many factors. As a small business owner, I would be lost without computer programs which assist me in so many ways. Although my work schedule prevents me from dedicating a lot of my time to updates, promoting my concierge services via social media and owning a website has made a huge difference.
Programs like ZOOM make video presentations and meetings a breeze to do. Texting my clients, who may be too busy to read emails or to call me, means we are in constant and instant communication with each other. Doing research of places and events via cyber methods is a tremendous asset to us all. The countless emails we use daily have replaced conversation in many ways yet are a definite boon to easy connections to clientele, family and friends.
In my chosen profession for example, Concierges are in constant contact with each other for assistance and guidance on everything from hotel arrangements to transportation to floral deliveries and spa appointments and so much more. Recently I had a client traveling to Mexico for a quick getaway. I connected via email with a Concierge friend in Puerto Vallarta and between the two of us we succeeded in making special arrangements on behalf of my client and his family. I have emailed and texted my concierge counterparts throughout the United States as well, to assist with information obtained by Concierge professionals who make it a priority to provide the most up-to-date and insightful recommendations on everything from antiques to zoos.
Although the position of Concierge has long existed in hotels, when I was hired in my first position as a corporate Concierge in 1992, Concierge services in Class A office towers were a new addition to its roster of services designed to attract and retain quality tenant companies. Property Management companies embraced the concept of treating tenants as though they were a guest in a fine hotel and therefore the appearance of corporate concierge services. This is a philosophy which is prevalent today.
With the onset of this high standard of corporate services other institutions and organizations joined in and Concierge services today are offered in hotels, corporations, civic and academic sectors, retail, residential, private clubs, medical institutions and privately owned services. With such popularity and the need for instant gratification whether its tickets to the theater, dinner reservations, group events or information about weekend plans, the need for advanced and adaptable technology became a number one priority as well.
Throughout the hospitality industry today technology is being developed and utilized more frequently. Many of the venues for concerts and sporting events for instance are turning to electronic ticketing, an efficient method of access and security for the buyer and seller both. Although online ticket ordering has been around quite a while, many theaters are now offering patrons a choice of securing a printed paper ticket or a mobile ticket. If mobile, the user must have an account with the theater and it therefore adds an extra step to the ticket buying process.