Dolce's New Mission - Memorable Experience for Guests and Employees Alike
MONTVALE, NJ, June 29, 2007. Dolce International has launched the Great Guest Experience initiative, a new company-wide service program for its portfolio of 25 Hotel, Resort & Conference Destinations. The mission of the new program is to create a memorable and emotionally satisfying experience for hotel guests and associates (employees) alike.
Each of Dolce's properties will dedicate team members to oversee associate participation in the new service program. From ongoing monthly training sessions to introduce new topics related to Great Guest Experience to implementation of consistent standard operating procedures and hospitality standards, the program will motivate all associates with new tools to provide top guest service while measuring their successes. The program will become the cornerstone of Dolce's associate recruiting and training practice as it continues global expansion plans with a dedicated, top-notch team.
According to Dan O'Malley, Senior Vice President Operations for North America, Dolce International, "This new program is a major initiative for Dolce as it is a cultural shift for our entire company. Great Guest Experience is the next evolution of service excellence not only for Dolce International but for the industry as well. Great Guest Experience will set Dolce apart from the competition and allow us to build our business and our brand and we look forward to implementing the new program and seeing wide success throughout the company. Our associates work hard to maintain our loyal base of customers as well as attract new guests so we want to ensure that our associates take pride of being part of the Dolce family and offer our guests an experience that's beyond their expectations."
"Dolce has always attracted top talent and this new program will allow us to ensure that our associates remain fulfilled and grow in their professional roles as the company expands," said Sandy Ward, Senior Vice President Human Resources, Dolce International. "Keeping our associates motivated is integral to providing our guests with a top hotel and meeting experience and we are committed to making Dolce the best place to work for our current associates and future hires."
This program directs all associates to offer guests a personalized service experience with a high 'Wow'-factor. Great Guest Experience managers will consistently ask the team for feedback and recommendations for improvements as associates at every level can make an impact on a guest's stay. The new program will allow associates to enjoy their work more while enjoying the rewards of the program through Dolce's associate incentive plan.
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