Vintage Hotels Gains with Maestro Enterprise Suite

Learn more about Maestro Four Diamond Service and free ‘Web Connection’ training at Northw

• 
  SAVE
• 
  SHARE
• 
  TEXT SIZE
• 
  PRINT
• 
  COMMENT
• 
  PDF

. October 14, 2008

JUNE 19, 2007. Vintage Hotels combines beautiful locales, Four-Diamond comfort and exceptional service at its three properties in the Niagara-on-the-Lake region of Ontario, Canada, to provide discerning travelers with a gracious sophisticated destination. To strengthen its already superb guest service and give its staff tools for greater efficiency, Vintage Hotels installed the Maestro Enterprise Suite.

Sandra Gaston, Assistant Corporate Controller for Vintage Hotels, explained the benefits the hotel company wanted to achieve by replacing its aging legacy property management system (PMS) in 2003. "Our goal was to implement a multi-property solution that would incorporate all our important modules and provide a seamless interface between the three Vintage Hotels properties. We selected the Maestro PMS Enterprise Suite and it has proven to be the right decision on all counts." NORTHWIND's Maestro Property Management Suite integrates Maestro PMS, On-line Reservations, Sales and Catering and Spa & Activities Management modules on one database for seamless information management.

"We evaluated many companies that said their solutions could automate a multi-site operation," explained Gaston. "After a thorough analysis, it was clear that Maestro's centralized single-image platform that used one database for all our properties, offered the greatest benefits. With Maestro we run three hotels with separate identities in different locations, but we are working off a single database. We can easily toggle between hotels from any terminal on the system to quickly cross sell our properties and serve guests more quickly since we don't have to log out of one property's system to access another."

Vintage Hotels transitioned smoothly to the Maestro system in January 2003 and implemented a full suite of Maestro modules to streamline service and operate more efficiently. The Maestro solutions used by Vintage includes:

---|Front Office - Provides staff and management with a scalable easy-to-use PMS that automates all front office operations within a centralized environment for smoother guest service and management control.

---|Yield Management - Enables fully integrated real-time rate optimization for multiple properties across all reservation channels from a central location to maximize rates and standardize pricing and marketing strategies.

---|Maestro Analytics - A true business intelligence tool that accesses multiple-property data sources and enables managers to create their own reports to spotlight performance or expense trends before they impact the bottom line. Maestro Analytics provides information for more intelligent business decisions.

---|Spa & Activities Management - This fully integrated module enables Vintage Hotels to schedule and bill for the use of its spa facilities and other activities to ensure guests always have their expectations met on time.

---|Sales & Catering - A fully-integrated multi-property sales, banquet, function room and catering system that professionally manages all types of corporate and other meeting activities.

Vintage Hotels staff is more productive thanks to Maestro's intuitive user interface that relies on familiar point-and-click functionality. According to Gaston, her staff finds working with Maestro a very positive experience. "The Maestro team provided initial training to facilitate the switchover to the new system. After conversion we also received ongoing training webinars through NORTHWIND's Four Diamond Service program, which eased the conversion for new employees. My team likes Maestro because it makes their jobs easier."

Maestro also interfaces with many third-party systems at the hotels such as point of sale, electronic lock, call accounting and in-room entertainment applications. This enables full property automation creating the most productive working environment that frees staff to provide guests with the highest quality service. "With Maestro, our properties are almost completely automated," says Gaston. "Many of the things we had to do manually now happen automatically. The potential for keying errors has been greatly minimized, our guest records are more accurate and our operation is more efficient. The bottom line is Vintage can provide a seamless guest experience from booking a reservation to check out," Gaston said.