Appointments & Promotions

Rancho Valencia Resort & Spa Appoints Mark Phillips as New Director of Sales & Catering

SAN DIEGO, CA. June 19, 2017 - Rancho Valencia Resort & Spa, a Five-Star, Five-Diamond resort and Southern California’s only Relais & Châteaux property, is pleased to announce the promotion of Mark Phillips to director of sales & catering. Phillips brings more than 20 years of experience in the luxury hotel sales industry to the position, having previously been the director of leisure sales at Rancho Valencia for the last three years, and holding numerous leadership roles prior to joining the Rancho Valencia family in 2013.

Phillips began his journey in the hospitality industry as golf sales manager at Four Seasons Aviara Golf Club following his graduation from California State University-Northridge with a Bachelor of Science in Business Administration and Management. After ten years at Four Seasons Aviara, Phillips joined KSL Resorts as director of travel industry sales for La Costa Resort and Spa, La Quinta Resort & Club and Grand Wailea Resort & Spa.

Leading his team with expertise and a gregarious attitude, Phillips will now oversee group & leisure sales, catering and conference services, and the marketing department. Rancho Valencia is happy to see Phillips grow as an executive team member and looks forward to linking the initiatives of the sales, catering, and marketing departments to all facets of the property.

About Rancho Valencia Resort & Spa

In February 2015, U.S. News & World Report named Rancho Valencia the #1 resort in the U.S. and the #1 Relais and Châteaux hotel in the world. Rancho Valencia has garnered a reputation as one of the world’s most sought after luxury resorts. Spanning 45 lush acres of gardens, trails, olive groves, casitas and more, this Mediterranean inspired, all-suite property offers the finest accommodations, service and programming that San Diego has to offer. In late 2011, Rancho Valencia closed its doors to undergo a massive $30 million property-wide renovation which comprised of major updates including two new restaurants and a bar, Veladora and The Pony Room, an expanded fitness center, addition of the Serenity Yoga Pavilion, wine room, and a complete re-design of the 49 guest casitas and private three-bedroom Hacienda. With the help of the renovation, Rancho Valencia has recently earned additional numerous awards including Forbes Travel Guide Five-Star Award, AAA Five Diamond Award, Condé Nast Traveler 2015 Gold List and Condé Nast Traveler’s 2014 Readers’ Choice Awards as #1 in Best Resorts in Southern California, and #25 in the top 100 resorts in the world.

Contact:
J Public Relations
ranchovalencia@jpublicrelations.com
619-255-7069

Coming Up In The September Online Hotel Business Review




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Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.