Hyatt Regency St. Louis at The Arch Appoints Randy Thompson as General Manager

ST. LOUIS, MO. October 17, 2017 – Hyatt Regency St. Louis at The Arch, a premier business and leisure hotel located in the heart of downtown St. Louis on the iconic Gateway Arch grounds, has announced Randy Thompson as its new general manager. Thompson joins the property from Hyatt Regency Chesapeake Bay Golf Resort, Spa, and Marina in Cambridge, Md.

“As I was raised in Missouri, and worked previously in St. Louis, it is a welcome opportunity to be able to return to this great city and work at Hyatt Regency St. Louis at The Arch,” said Randy Thompson, general manager of Hyatt Regency St. Louis at The Arch. “The hotel has shown impressive success and I am excited to work with such a talented team in order to continue to drive results for the property. I also look forward to cheering on the Cardinals and taking part in all the exciting things that St. Louis has to offer.”

Thompson has worked with Hyatt Corporation for more than 34 years. He began with the company as a line cook at Hyatt Regency Lake Tahoe Resort before moving to Las Vegas for college. After he received his Bachelor of Science degree in Hotel Administration from the University of Nevada Las Vegas, he was recruited to Hyatt’s Corporate Management Trainee program. Since then, Thompson has held a variety of positions within the company ranging from front office manager and executive housekeeper to executive assistance manager for operations.

During his time with Hyatt, Thompson has worked at 16 different properties throughout the country including Hyatt Regency Dallas, Hyatt Regency New Orleans, Grand Hyatt San Francisco, Grand Hyatt Wailea in Hawaii, and Hyatt on Sunset in West Hollywood among other locations. Returning to the area, Thompson also worked at Hyatt Regency St. Louis Union Station where he was an executive assistant manager for rooms between 1999 and 2001.

Hyatt Regency St. Louis at The Arch is Thompson’s fifth property working as general manager. He previously held the position at Hyatt Regency Louisville, Hyatt Regency Minneapolis, Hyatt Regency Chicago, and Hyatt Regency Chesapeake Bay Golf Resort, Spa, and Marina.

Acknowledged for his many accomplishments, Thompson was honored with Hyatt’s General Manager of the Year award in 2006 and received a nomination for the recognition in 2010. His prior hotel received Hyatt’s Thrive Leadership Award for Community Engagement in 2015.

Thompson relocated to St. Louis with his wife, Christine Thompson, a director of worldwide accounts with Hyatt Corporate, and their twin sons Kyle and Grant.

For more information on Hyatt Regency St. Louis at The Arch, please visit www.stlouisarch.regency.hyatt.com, or call (314) 655-1234.

About Hyatt Regency St. Louis at The Arch

Located just steps away from the iconic Gateway Arch and situated in the heart of downtown, Hyatt Regency St. Louis at The Arch is the city’s premier destination for both business and leisure. The world class hotel features 910 newly-renovated guestrooms and more than 83,000 square-feet of meeting and event space showcasing the best in meeting capabilities and technologies. The hotel provides easy access and is within walking distance of several of St. Louis’ iconic attractions from the Old Courthouse and the Mississippi riverfront, to Busch Stadium and Ballpark Village, as well as the area’s vibrant downtown dining and nightlife scene. Hyatt Regency St. Louis at The Arch features several on-site dining options including Ruth’s Chris Steak House, RED Kitchen & Bar, Brewhouse Historical Sports Bar, and a full-service Starbucks. For more information on Hyatt Regency St. Louis at The Arch, please visit www.stlouisarch.regency.hyatt.com. Follow @HyattSTL on Facebook, Twitter, and Instagram and tag photos with #HyattSTL

About Hyatt Regency

The Hyatt Regency brand prides itself on connecting travelers to who and what matters most to them. More than 175 conveniently located Hyatt Regency urban and resort locations in over 30 countries around the world serve as the go-to gathering space for every occasion – from efficient business meetings to memorable family vacations. The brand offers a one-stop experience that puts everything guests need right at their fingertips. Hyatt Regency hotels and resorts offer a full range of services and amenities, including the space to work, engage or relax; notable culinary experiences; technology-enabled ways to collaborate; and expert event planners who can take care of every detail. For more information, please visit hyattregency.com. Follow @HyattRegency on Facebook, Twitter and Instagram, and tag photos with #AtHyattRegency.

Contact:
Dorothy Hornbeck
/>dhornbeck@jameskorenchen.com
(512) 215-2204

Related News

Coming up in February 2018...

Social Media: Engagement is Key

There are currently 2.3 billion active users of social media networks and savvy hotel operators have incorporated social media into their marketing mix. There are a few Goliath channels on which one must have a presence (Facebook & Twitter) but there are also several newer upstart channels (Instagram, Snapchat &WeChat, for example) that merit consideration. With its 1.86 billion users, Facebook is a dominant platform where operators can drive brand awareness, facilitate bookings, offer incentives and collect sought-after reviews. Twitter's 284 million users generate 500 million tweets per day, and operators can use its platform for lead generation, building loyalty, and guest interaction. Instagram was originally a small photo-sharing site but it has blown up into a massive photo and video channel. The site can be used to post photos of the hotel property, as well as creating Instagram Stories - personal videos that disappear from the channel after 24 hours. In this regard, Instagram and Snapchat are now in direct competition. WeChat is a Chinese company whose aim is to be the App for Everything - instant messaging, social media, shopping and payment services - all in a single platform. In addition to these channels, blogging continues to be a popular method to establish leadership, enhance reputations, and engage with customers in a direct and personal way. The key to effective use of all social media is to find out where your customers are and then, to the fullest extent possible, engage with them on a personal level. This engagement is what creates a personal connection and sustains brand loyalty. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.