Loews Hotels & Co Appoints Robert Rivers, General Manager, Loews Boston Hotel, and Hans Ritten, General Manager, Loews Chicago O’Hare Hotel

, . November 29, 2017 - 

New York, NY. November 29, 2017 – Loews Hotels & Co announces the appointment of Robert Rivers, general manager, Loews Boston Hotel, and Hans Ritten, general manager, Loews Chicago O’Hare Hotel.

Robert Rivers oversees Loews Boston Hotel, the historic property that was formerly the Boston Police Department headquarters. His 20 year track record of results driven excellence is evident by his most recent role with Millennium Hotels, where he was the general manager of The Bostonian Hotel. With a customer service focus, Rivers led the 204 room property and North 26 Restaurant and Bar to produce an annual revenue of over $23 million, be a four-time AAA Four Diamond Recipient from 2012-2016 and Meetings & Convention Hotel of the Year and Guest Satisfaction Hotel of the Year, both in 2015.

Previously, Rivers was the general manager at the Millennium Hotel Minneapolis for ten years and oversaw, both The Bostonian and Millennium Hotel Minneapolis from 2011-2013, before moving back to Boston full-time in 2013. While in the Midwest, Rivers led a $22.3 million dollar property renovation – participating in the redesign, ADA review, group relocation, staff and union transitions, Project Account and CO and FRX Review – which led to an annual revenue production of over $18 million and ranked #3 in overall customer satisfaction.

Rivers is a Board Member with AccesSportAmerica, a not-for-profit organization which inspires higher function and fitness for children and adults of all disabilities through high-challenge sports and training.

Hans Ritten will oversee Loews Chicago O’Hare Hotel, located in Rosemont, IL, just outside downtown Chicago. He has over 25 years of experience with both branded and independent luxury hotels in airport, suburban, convention, and resort destinations. Most recently, Ritten was general manager of Omni Hotel Chicago where he was involved with a complete room renovation in 2015, improved Medallia ranking within Omni hotels from number 28 to number 4 – including a number 1 ranking in Food & Beverage in 2016, and improved year-over-year RevPAR index in both 2015 and 2016.

Prior to Omni Hotel Chicago, Ritten was general manager of The Silversmith Hotel, a four diamond, independent luxury boutique hotel in downtown Chicago. His extensive experience including overseeing hotels and resorts as general manager, in addition to Rooms Division and Food & Beverage includes One Ocean Resort & Spa in Atlantic Beach, FL; Kansas City Airport Marriott in Kansas City, MO, Philadelphia Marriott Downtown in Philadelphia, PA; Baltimore Marriott Waterfront and Baltimore Marriott Inner Harbor in Baltimore, MD; and Interstate Hotel and Resorts in Orlando, FL.

Ritten hails from The Netherlands, is a member of the Government Affairs Committee of the Illinois Hotel and Lodging Association, and lives with his wife and teenage son in the suburbs of Chicago.

About Loews Boston Hotel

Situated between three of Boston’s hottest neighborhoods—Back Bay, South End and the Theater District—the historic Loews Boston Hotel is Boston’s badge of hospitality. Once home to the Boston Police Headquarters, the hotel is a gateway to all that the city has to offer. Loews Boston delivers a stylish hotel experience, with guestrooms and suites that offer views of the city, complimentary espresso in the Apothecary lounge, six meetings rooms, and Precinct Kitchen + Bar, serving up a unique take on classic Boston cuisine in a lively, social setting. Like Loews Boston Hotel on Facebook: www.facebook.com/LoewsBostonHotel?Follow Loews Hotels on Twitter: www.twitter.com/loews_hotels#loewsboston

About Loews Chicago O’Hare Hotel

Loews Chicago O’Hare Hotel redefines the meaning of the words “airport hotel.” The property features 556 guest rooms and 60 suites, 53,000 square feet of stylish meeting space, a live music and comedy venue – The Montrose Room that hosts regular shows and can be rented for private events, and on-site art gallery, a fully equipped fitness center. The Ashburn, inspired by Chicago’s first airport – Ashburn Flying Field, is an innovative restaurant that celebrates the heritage and tradition of aviation offering modern interpretations of classic American cuisine in a relaxed gastropub setting. Whether wandering the hotel’s on-site art gallery featuring artwork provided by some of River North’s most renowned galleries and the city’s finest artists, or exploring nearby MB Financial Park and The Fashion Outlets of Chicago, Loews Chicago O’Hare Hotel allows guests to experience an unexpected corner of Chicago with the convenience of being close to Chicago O’Hare International Airport. For reservations or more information about Loews Chicago O’Hare Hotel, call 1-800-23-LOEWS or visit: www.loewshotels.com/chicago-ohare. Like Loews Chicago O’Hare Hotel on Facebook: Facebook.com/LoewsChicagoOHareHotel?Follow Loews Hotels & Resorts on Twitter: www.twitter.com/loews_hotels?Watch Loews Hotels & Resorts on YouTube: www.youtube.com/LoewsHotels

About Loews Hotels & Co

Established 1960
Headquartered in New York City, Loews Hotels & Co. Hospitality Company is rooted in deep heritage in the hotel industry and excellence in service. The hospitality group encompasses branded independent Loews Hotels, and a solid mix of partner-brand hotels. Loews Hotels & Co. owns and/or operates 24 hotels and resorts across the U.S. and Canada, including Hotel 1000 in downtown Seattle and the Loews Sapphire Falls Resort at Universal Orlando, the fifth hotel in partnership with Comcast NBC Universal. Located in major city centers and resort destinations from coast to coast, the Loews Hotels portfolio features properties grounded in family heritage and dedicated delivering unscripted guest moments all with a handcrafted approach. For reservations or more information about Loews Hotels, call 1-800-23-LOEWS or visit: www.loewshotels.com.


Erica Coltun



Kathleen O'Connell




Media Contact:

Related News

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.