Kathy Johnson Joins MXH Hospitality

Mt Vernon, NY. March 07, 2018 - 

MHX Hospitality is pleased to announce and welcome industry leader Kathy Johnson to the team as Vice President of Western Sales. Currently MHX has direct representation throughout the East Coast and Kathy based in Las Vegas will be leading Company expansion throughout the West Coast.

Kathy will be an integral addition to the team with a wealth of experience, knowledge and expertise. Most recently Kathy was Western Region Sales Director with TeleAdapt. She will continue to represent TeleAdapt as well as offer numerous other products through MHX Hospitality as a preferred factory agent for hundreds of industry manufacturers.

MHX Hospitlaity is based in Mt. Vernon New York has almost 100 years in the distribution of products and solutions. Lead by Seth Nuland and Adam Mischel Managing Partners and the addition of Kathy Johnson packs a wealth of value to hoteliers. As a boutique firm with roots in the hotel industry they have established themselves as a premiere provider and partner to the hospitality market. MHX is excited to expand its reach on the West Coast with the addition of Kathy Johnson.

About MXH Hospitality

Media Contact:

Seth Nuland
Managing Partner
MXH Hospitality
T: +1 914-384-1856
E: seth@mormaxcompany.com
W: http://www.mxhhosp.com
Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.