Renaissance Phoenix Downtown Hotel Appoints William Stratton to Director of Sales & Marketing

Phoenix, AZ. March 08, 2018 -

The Renaissance Phoenix Downtown Hotel has appointed William A. Stratton to Director of Sales and Marketing for the 521-room iconic downtown property.  Area General Manager Paige Lund made the announcement.

Stratton held positions in Events and Sales at the Renaissance Phoenix from 2012 to 2014, before accepting the position of Destination Sales Executive at the JW Marriott Phoenix Desert Ridge Resort & Spa where he spent three years collaborating with the various JW brand area, regional and property sales teams on group bookings for groups of  10 to 1,200 attendees.  Prior to returning to the Valley and the Renaissance Phoenix, Stratton was most recently a Contractor Relations Program Manager with Amazon Logistics at the Amazon corporate headquarters in Seattle, WA.

"I'm thrilled to welcome William back to the Valley and back to the Renaissance Phoenix Downtown Hotel as director of sales and marketing," said Lund.  "He not only brings extensive hospitality, sales and leadership experience to his new role, but his familiarity with the Renaissance and Marriott brands, as well as his knowledge of the market, will play an integral role in the success of our sales and marketing efforts."

Stratton earned his bachelor of arts in organizational communications from the University of Missouri.  He and his husband Brian, and their two French Bulldogs will be relocating back to their home in central Phoenix.

About the Renaissance Phoenix Downtown Hotel

Located in the heart of downtown Phoenix and within walking distance of some of the city's most popular sites and attractions, the iconic Renaissance Phoenix Downtown Hotel features 518 guest rooms including 73 suites, 50,000 square feet of meeting and event space, two restaurants including its new signature restaurant Dust Cutter, an on-site Starbucks, fitness center, rooftop pool and expansive, newly renovated lobby and hotel entrance.  The landmark property, situated on the corner of 1st Street and Adams, is just two blocks from the Phoenix Convention Center,   easy access to the Phoenix transit light rail system and four miles from Sky Harbor International Airport.  Visit us online, or follow us on Facebook, Twitter and Instagram.  The Renaissance Phoenix Downtown Hotel is located at 100 N. 1st Street in Phoenix.

Related News

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.