Claudia Feuß Appointed General Manager for IntercityHotel Frankfurt Hauptbahnhof Süd

Germany, Frankfurt. May 14, 2019

Claudia Feuß has taken up the managerial reins at the IntercityHotel Frankfurt Hauptbahnhof Süd, the largest of more than 40 hotels which operate under the IntercityHotel brand. Her appointment is effective from 26 April 2019. The official handover of responsibility from Anton M. Wüstefeld to Ms. Feuß was celebrated by a donation of €20,000 made to the Rödelheim Children's Early Intervention Centre. Mr. Wüstefeld, who won a "Best Iconic Employee" title at the 2017 Worldwide Hospitality Awards, spent almost 50 years with IntercityHotel GmbH's parent company Steigenberger Hotels AG and left a lasting mark on the group during this period.

"Anton M. Wüstefeld began his hotel career as a page at the Steigenberger Frankfurter Hof," said Joachim Marusczyk, founding Managing Director of IntercityHotel GmbH in his farewell address. "He went on to become one of the most experienced General Managers anywhere in the sector. In his 49 years of professional life, he embraced the very best aspects of our branch on a daily basis. He was passionate about delivering great service and always strove for perfection." Anton M. Wüstefeld will continue to work with Steigenberger Hotels AG on a project consultancy basis.

The new Director of the IntercityHotel Frankfurt Hauptbahnhof Süd is Claudia Feuß, who is able to look back at more than 20 years of experience in the sector following initial training as a hotel specialist. Ms. Feuß's most recent position was as General Manager of the IntercityHotel Hanover, where she took over in 2013. Other postings have included the Kempinski Hotel Atlantic in Hamburg and the Hanover Maritim Airport Hotel.

"The qualities which Claudia Feuß embodies are precisely those which make up a successful General Manager," explained Joachim Marusczyk. "She achieves above-average operational results and leads her staff with considerable emotional intelligence. This is presumably part of her secret recipe. She is also able to overcome difficult circumstances whilst making things look easy and provides an incomparable level of hospitality." In 2018, Claudia Feuß won a "General Manager of the Year" Award from Deutsche Hospitality.

Regional networking is a core brand value of IntercityHotel. Characteristic are central locations as well as the cooperation with local and regional partners. This approach was reflected at the official handover ceremony, where a cheque for €20,000 was presented to Rödelheim Children's Early Intervention Centre. The centre works with families to support infants, toddlers and small children with special needs up until they reach school age.

The IntercityHotel Frankfurt Hauptbahnhof Süd opened on 1 December 2018. Offering 414 guest rooms, it is the largest hotel to operate under the IntercityHotel brand. It also boasts three combinable conference rooms extending over a total area of 190 square metres as well as a restaurant and a bar. Another key feature of the new hotel is the central location it enjoys at Frankfurt's main railway station. The city's Trade Fair Centre and airport can both be reached by suburban railway in a mere matter of minutes. This makes the hotel attractive to leisure and business travellers alike.

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.