Maya Hotels Celebrates Grand Opening of Hilton Garden Inn Gastonia / Charlotte West

USA, Charlotte, North Carolina. May 15, 2019

The newly opened Hilton Garden Inn Gastonia / Charlotte West celebrated its grand opening with a "Spring Into the Garden" event that featured a reception with garden-themed hors d'oeuvres, a ribbon-cutting ceremony, property tours, raffle prizes, and entertainment by the Synergy Twins. Special guests included Mayor Walker Reid, members of the Gastonia City Council, and members of the Gaston Regional Chamber.

"The development of the Hilton Garden Inn Gastonia / Charlotte West is a testament to Maya Hotels' commitment to Gaston County. We are delighted to celebrate the addition of this property to our Maya Hotels portfolio," said J.D. Deva, CEO of Maya hotels. The 119-room hotel is located at 444 Cox Road in one of the most bustling areas of Gastonia at the intersection of Cox Road and I-85, with proximity to the U.S. National White Water Center, Crowder's Mountain State Park, Schiele Museum of Natural History, and Daniel Stowe Botanical Gardens.

"This celebration is the culmination of many months of hard work and collaboration with city officials to bring Hilton Garden Inn Gastonia / Charlotte West to life," added Parimal Thakor, Vice President of Maya Hotels. The hotel was developed by, and is managed by, Maya Hotels and will provide over 50 new jobs to the Gastonia market.

"We look forward to welcoming visitors to Gastonia, and we promise to do whatever it takes to make each guest's experience a great one," said Dominic Acolino, General Manager of the Hilton Garden Inn Gastonia / Charlotte West. The hotel offers amenities including complimentary WiFi throughout the hotel, a 24-hour business center, a state-of-the-art fitness center, a full-service restaurant with cooked-to-order breakfast and seasonal shared plates, and a bar that serves craft cocktails*. Each guestroom boasts the brand's signature bedding featuring fresh, white duvets and crisp linens and an in-room "hospitality center" with a mini fridge, microwave oven as well as a Keurig® coffee maker.

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Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.