Maya Hotels Celebrates Grand Opening of Hilton Garden Inn Gastonia / Charlotte West

USA, Charlotte, North Carolina. May 15, 2019

The newly opened Hilton Garden Inn Gastonia / Charlotte West celebrated its grand opening with a "Spring Into the Garden" event that featured a reception with garden-themed hors d'oeuvres, a ribbon-cutting ceremony, property tours, raffle prizes, and entertainment by the Synergy Twins. Special guests included Mayor Walker Reid, members of the Gastonia City Council, and members of the Gaston Regional Chamber.

"The development of the Hilton Garden Inn Gastonia / Charlotte West is a testament to Maya Hotels' commitment to Gaston County. We are delighted to celebrate the addition of this property to our Maya Hotels portfolio," said J.D. Deva, CEO of Maya hotels. The 119-room hotel is located at 444 Cox Road in one of the most bustling areas of Gastonia at the intersection of Cox Road and I-85, with proximity to the U.S. National White Water Center, Crowder's Mountain State Park, Schiele Museum of Natural History, and Daniel Stowe Botanical Gardens.

"This celebration is the culmination of many months of hard work and collaboration with city officials to bring Hilton Garden Inn Gastonia / Charlotte West to life," added Parimal Thakor, Vice President of Maya Hotels. The hotel was developed by, and is managed by, Maya Hotels and will provide over 50 new jobs to the Gastonia market.

"We look forward to welcoming visitors to Gastonia, and we promise to do whatever it takes to make each guest's experience a great one," said Dominic Acolino, General Manager of the Hilton Garden Inn Gastonia / Charlotte West. The hotel offers amenities including complimentary WiFi throughout the hotel, a 24-hour business center, a state-of-the-art fitness center, a full-service restaurant with cooked-to-order breakfast and seasonal shared plates, and a bar that serves craft cocktails*. Each guestroom boasts the brand's signature bedding featuring fresh, white duvets and crisp linens and an in-room "hospitality center" with a mini fridge, microwave oven as well as a Keurig® coffee maker.

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.