Omni Orlando Resort at Championsgate Appoints Jen Isham as New Senior Sales Manager

USA, Orlando, Florida. September 30, 2019

Omni Orlando Resort at ChampionsGate announces the appointment of Jen Isham to Senior Sales Manager. Isham brings over 13 years of experience as an award winning sales professional and has a proven record of accomplishment in group business in various markets including corporate, association, pharmaceutical and social.

"We're thrilled to welcome Jen Isham to the Omni family," said Robert Stanfield, area managing director of Omni Orlando Resort at ChampionsGate. "We know she will help drive the continued success of our property and the meetings experience for all of our valued guests."

Most recently, Isham was the director of strategic accounts at Experient Inc. Among many things, she was responsible for maintaining and growing portfolios for strategic accounts with a focus on sales management, project management, event management and client service leadership within the event industry. Prior to that, she served as the senior sales manager at both the Hilton Lake Buena Vista and Hilton Orlando.

Isham looks forward to using her experience to continue to grow group business on property and continue build out the meetings experience.

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Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.