Sagamore Pendry Baltimore Appoints Tomiko Burroughs as New Director of Sales and Marketing

USA, Baltimore, Maryland. January 09, 2020

Sagamore Pendry Baltimoretoday announced the appointment of Tomiko Burroughs as director of sales and marketing. In this role, Burroughs will oversee all sales and marketing efforts for the 128-room luxury hotel situated in the city's vibrant waterfront community of Fell's Point overlooking the Inner Harbor.

"We are excited to welcome Tomiko to the Pendry family," said Juan Webster, General Manager of Sagamore Pendry Baltimore. "Tomiko's expertise in the Mid-Atlantic market and passion for the hospitality industry will make her an integral addition to the team. I'm confident her wealth of knowledge will help us grow this property and continue to deliver an excellent guest experience," he added.

Boasting a 15-year career in the hospitality industry, Burroughs brings a wealth of knowledge and expertise to Sagamore Pendry Baltimore. Her previous experience includes roles at Kimpton Hotels, TravelClick and Expedia Inc. Throughout her career, Burroughs has also helmed local and regional sales and marketing teams for Savoy Suites & Carlyle Suites Hotel; Fairmont Hotel, and The Hilton Arlington Hotel & Renaissance Hotel, all in Washington DC; as well as the O'Callaghan Hotel in Annapolis, Maryland.

A symbol of Baltimore's historic past, reimagined for its future, Sagamore Pendry Baltimore fuses sophistication from a bygone era with impeccable service and new luxury, creating one of the region's most storied properties. Perched on Recreation Pier in the center of the vibrant waterfront Fell's Point neighborhood, the hotel features interiors by Patrick Sutton Design with a creative vision rooted in its historic significance and signature Charm City allure. The hotel combines an unspoken list of non-negotiables: simple luxury, clean design, well-crafted restaurant experiences, vibrant bars and that perfect balance of polished comfort and modern edge. Guests will find all the amenities, offerings and exclusive programming today's traveler seeks, accompanied by the city's most inspired new dining, developed in collaboration with acclaimed Chef Andrew Carmellini and NoHo Hospitality Group.

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.