J.D. Power Names Crestline Hotels & Resorts #1 in Guest Satisfaction Among Third-Party Hotel Management Companies

USA, Fairfax, Virginia. September 23, 2020

In an industry that is dependent upon guest satisfaction, Crestline Hotels & Resorts, LLC ("Crestline") outperforms its competition in the inaugural benchmarking study of third-party hotel management companies by J.D. Power. The benchmark found that Crestline led the industry in customers' satisfaction with their hotel stay.

"This tremendous accolade is a direct reflection on our incredible team of associates who work hard each and every day to assure that our guests experience excellent service," said James Carroll, President & CEO of Crestline. Carroll continued, "To receive the highest score in this benchmark is the ultimate testament to the difference Crestline takes in our management approach. Service is woven into the fabric of our culture, and this extends beyond our guests to include our hotel owners, partners, investors and associates," added Carroll. "At the end of the day, it is great service that leads to successful and profitable hotels."

2020 is proving to be a significant year for Crestline. Under the most adverse conditions, the Company continues to expand its portfolio of managed hotels, growing by 10% and adding over 3,000 keys in the year. Crestline's implementation of best practices and 20-year history as a leader in driving premium revenue, overall performance, and return on investment is significant to the Company's unparalleled ability to successfully manage through extreme challenges.

"Crestline is a mature and laser-focused management company," said Carroll. "Our expertise in managing through economic downturns, natural disasters, and a multitude of historic events has empowered us to navigate today's unprecedented global turmoil with the fortitude and wisdom to stay the course."


Crestline is #1 For Guest Satisfaction
/ SLIDES
Tags: Crestline, Crestline Hotels, J.D. Power

About Crestline Hotels & Resorts

Media Contact:

Gayle Macintyre
Public Relations
Global Ink Communications
T: 404-643-8222
E: gaylemacintyre@bellsouth.net
W: http://www.crestlinehotels.com

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in May 2021...

Eco-Friendly Practices: Now More Than Ever

One theory about the pandemic states that future viruses are more likely to originate and flourish due to global warming. If true, the urgency to accelerate the adoption of eco-friendly practices is greater than ever. Of course, there are many other reasons to create a sustainable operation, including reduced utility costs, savings on operational costs, healthier and happier guests and employees, and positive publicity, marketing and community goodwill. Many hotels are introducing innovative programs into their operations - from recycling bins in guest rooms to starting a roof top garden. Other hotels are using eco-friendly cleaning products, reusing towels and sheets, sourcing locally grown food, supporting the use of electric vehicles, and permitting guests to refill their reusable water bottles with clean, filtered water. Finally, some hotels are encouraging guests to get involved by making it possible for them to participate in local community clean-up projects. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.