HUB Buildings & HiJiffy Partner to Offer a Stronger and Efficient Solution in Response to Guests' Needs in the New Era

Spain, Girona, Catalonia. October 28, 2020

The powerful operational management system HUB Buildings joins forces with the most innovative communication platform for hotels, HiJiffy, to enhance the guest experience and support hotel staff with their duties.

In this new world of contactless technology, guests still want to feel welcomed, acknowledged, and most importantly, safe. New challenges are constantly appearing across different hotel departments, bringing an urgent need for solutions such as HUB and HiJiffy, to provide guests with an easy and contactless way to communicate with the hotel, many of the operational processes are fully automated, delivering a higher quality service, one that is proved to be exceptionally difficult given the current climate.

HiJiffy provides an AI chatbot that can reply to clients' inquiries and guests' requests efficiently and in a matter of seconds, automated response rates by 80%. This is crucial as many hotels are understaffed and guests' requests are becoming more and more complex.

Meanwhile, HUB Buildings offer hoteliers a strong tool to manage hotel operations the right way. Thanks to the different modules available such as housekeeping and maintenance, hotels can improve the efficiency of their daily operations, easier and faster. By reducing response times and successfully addressing clients' requests, hotels are increasing their online reputation while significantly reducing the operational costs.

How does it work?

Thanks to the partnership between HUB Buildings and HiJiffy, hotel guests can make a request at any time through HiJiffy's virtual concierge. The requests can be made through various platforms, such as Whatsapp, and of course, such requests will be fully automated.

Through this integration, guest requests (be it cleaning, amenities/towels requests, or incidents such as a broken TV/lightbulb) are sent to HUB and automatically assigned to the corresponding department, reducing response times and improving significantly the guest experience.

Once the request is completed, the guest is informed that the fault is fixed or that their amenities have been delivered.

HiJiffy CEO, Tiago Araújo, said "HiJiffy and HUB Buildings working together enables hotels to improve their operations and enrich the guest experience. We're super eager to develop additional features together, allowing hotels to be more and more digital and efficient".

HUB Buildings CEO, Alex Ridaura, comments "The communication with HiJiffy will allow us to create automatic tasks, further streamlining hotel operations. I'm excited to be working alongside the HiJiffy team to find new features that allow us to increasingly improve our customers' operations."



HiJiffy communication platform
HUB Buildings guest request
/ SLIDES

About HUB Buildings

Media Contact:

Isabel Cerdeira
Head of Customer Development
HUB Buildings
T: +34 671463697
E: icerdeira@hubos.com
W: http://www.hub-buildings.com

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in May 2021...

Eco-Friendly Practices: Now More Than Ever

One theory about the pandemic states that future viruses are more likely to originate and flourish due to global warming. If true, the urgency to accelerate the adoption of eco-friendly practices is greater than ever. Of course, there are many other reasons to create a sustainable operation, including reduced utility costs, savings on operational costs, healthier and happier guests and employees, and positive publicity, marketing and community goodwill. Many hotels are introducing innovative programs into their operations - from recycling bins in guest rooms to starting a roof top garden. Other hotels are using eco-friendly cleaning products, reusing towels and sheets, sourcing locally grown food, supporting the use of electric vehicles, and permitting guests to refill their reusable water bottles with clean, filtered water. Finally, some hotels are encouraging guests to get involved by making it possible for them to participate in local community clean-up projects. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.