Selecting for Success: Recipes for Improving the Quality of Your Hires
By Roberta Chinsky Matuson President, Matuson Consulting | December 16, 2012
What if you could whip up a selection process that would be the envy of others? Well you can, by following this recipe for selecting for success. Here's what you need to begin:
I recently purchased a fish share that provides me with fresh fish delivered within a day of the catch coming in. I consider myself a "foodie," but I have to say, I've rarely experienced such flavors at home, even though I frequently purchase fish from the local seafood store. The fish share purveyor is going straight to the source. Sometimes he meets the boat, and other times he grabs the fish from the packaging center. He's extremely selective about what he is providing to his customers, and it shows.
I wonder if you are being as selective as you should be when choosing employees who are going to be representing your brand. I suspect that for many of you, the answer is probably no. I say this because there are only a handful of hotel brands that stand above the rest in terms of service, and not all of these brands are five star hotels.
Delivering the finest experience should be the number one goal of every executive and team of managers. You have to hire the absolute best to achieve this noble goal. But in order to do so, you must have a culture that treats employees as well as you treat your guests.
When I think of memorable hotel experiences, I always think of Kimpton Hotels. It's easy to forget that their front desk people are probably paid the same as those who work in other hotels. Yet every employee that I've encountered appears to be hand selected. The next time you are tempted to hire a new employee, ask yourself, "Is this person good enough?" If you can't say, "Absolutely!" right away, then pass. Remember, there are plenty of fish in the sea. You need to be patient and wait for the right catch to come in.