The Key to Hospitality Success: Your Seasonal Workers
By Megan Schuyler Director of Strategic Accounts, Adecco Staffing USA | November 13, 2016
While the busy summer season may have just wrapped up for most hotels, another equally busy season is right around the corner: the winter holidays.
According to a past Hotels.com survey, about 58 percent of Americans plan to travel within the U.S. over the holidays. Of those who are planning to travel, about 43 percent of respondents prefer to stay in a hotel rather than at a family member's house. This surge of guests means opportunity to receive positive reviews, so your hotel should make delivering top-notch customer service a priority. To do so, having a strong, reliable workforce is critical.
However, you may face challenges. Not only are hotels competing to find staff to meet their increased demand, but you must look for talent that can quickly be trained and leave a positive impression on guests.
The good news is there are simple steps you can take to attract the best of the best, whether it's for this holiday season, next summer or beyond. Consider the following:
Determine Your Seasonal Needs
The first step in devising a successful seasonal hiring strategy is to determine your hotel's specific needs. Take the time to sit down with managers across your organization and discuss what roles need filling and at which times. While there is no way to determine the exact number of additional staff members needed, there are a few options for gauging what these needs will be: