A New Way To Build - And Spend - Social Capital in Hotels
How Can Knowledge Management Make Hotel Executives Better Leaders?
By Mostafa Sayyadi Management Consultant, The Change Leader Consulting Inc | September 15, 2019
The key function of knowledge management is to help hotel executives use it for employee development. In this context, training is becoming the forefront to business success in hotels. Why is this, you may ask? Because learning is a process that leads to acquiring new insights and knowledge, and potentially to correct sub-optimal or ineffective actions and behaviors that cause hotels to spiral out of control.
I assume that the lack of an effective knowledge management may make organizational members ineffective employees. The assumption addressed in this article is that the crucial role of knowledge management may be underestimated and underutilized.
Hotel executives today are more focused on strategic management decision making due to the hypercompetitive global environment and the public and private sector evaluation and opinion. Process model for managing knowledge takes a strategic process oriented approach and is relevant to hotel leadership. In this model, knowledge is firstly accumulated by creating new knowledge from intellectual capital and acquiring knowledge from external environments. This knowledge exchange with external business partners develops innovative environments that can enable hotel executives to creating a more innovative climate in hotels.
This process enhances the capabilities of hotel executives to play the role of inspirational motivation, which enables them to directly set highly desired expectations to recognize possible opportunities in the business environment. The knowledge exchange also positively contributes to hotel executives to develop a more effective vision, including a more comprehensive array of information and insights about external environments.
Hotel executives then integrate knowledge internally to enhance the effectiveness and efficiencies in various systems and processes, as well as to be more responsive to market changes. Knowledge integration focuses on monitoring and evaluating knowledge management practices, coordinating experts, sharing knowledge and scanning the changes of knowledge requirements to keep the quality of their services in-line with market demand. It is apparent that knowledge integration activities can help hotel executives assessing the required changes to keep the quality of services at maximum levels.
Furthermore, a systematic process of coordinating hotel-wide experts enables hotel executives to propel the role of intellectual stimulation, which creates a more innovative environment within hotels.