Introducing Mali Carow, General Manager of the Upcoming Four Seasons Hotel and Private Residences New Orleans

Company Veteran and Her Team Are Gearing Up to Introduce Four Seasons to the City for the First Time

USA, New Orleans, Louisiana. October 05, 2020

As the highly anticipated Four Seasons Hotel and Private Residences New Orleans continues to prepare for its grand opening next year, General Manager Mali Carow is overseeing every detail of what will be one of the largest hotels in the company's portfolio.

"For the past 20 years, Mali has brought her characteristic enthusiasm and energy into every role, and I can think of no one better to introduce Four Seasons to the great city of New Orleans. Her passion and global experience will be critical as we usher in a new chapter for this iconic property," says Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. "Opening a hotel in this vibrant and diverse city has long been a priority for our company. With world-class design, a storied history and a focus on culinary excellence, we look forward to seeing Mali and her team bring this exceptional project to life."

Carow first joined Four Seasons 20 years ago as a server at Four Seasons Hotel Chicago, and soon began moving up the ranks of food and beverage divisions in Washington and San Diego, and then internationally in the Maldives and then Amman, where she was promoted to Hotel Manager. She then transferred to the company's first location in Europe, at Four Seasons Hotel London at Park Lane, in the same role. From there, she was chosen to build and lead the team at the first Four Seasons in New Orleans as its opening General Manager.

Carow's initial focus was on the destination. "New Orleans is such a welcoming city, and its legacy as one of America's leading culinary capitals is legendary. The bar is set very high, but we are confident that our vision for this Hotel, its restaurants and bars, and our legendary Four Seasons service will be a perfect match for this great city," she notes.

As renovations to the historic World Trade Center in downtown New Orleans continue, Mali has been working with her preopening team and culinary partners to create the Hotel's food and beverage concepts. She continues to also assemble the team who will bring the Four Seasons experience to life for travellers, locals and those who will call Four Seasons home as she will also oversee the property's Private Residences.

"While we've attracted many Four Seasons employees who have transferred from other properties around the world, a large portion of what will eventually be a staff of 500 will be hired locally, adding their own experiences and perspectives as we develop a unique Four Seasons offering here in New Orleans," says Carow.



courtesy of Four Seasons New Orleans
courtesy of Binyan Studios
/ SLIDES

About Four Seasons Hotel and Private Residences New Orleans

Media Contacts:

Robyn Sheckler
Director
M18 Public Relations
T: 212-604-0318
E: robyn@m18pr.com
W: http://www.m18pr.com
Brooke Goldberg
Account Executive
M18 Public Relations
T: 212-604-0318
E: brooke@m18pr.com
W: http://www.m18pr.com

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Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.