About HotelExecutive

Prime Reading for Hotel Executives

HotelExecutive is the hotel industry's leading online business resource for hotel owners and operators, including senior executives, directors, managers, investors and developers. Our website provides best-practice insights on hotel management and operations, as well as one of the largest news release distribution available to this market segment.

Hotel Business Review

The Hotel Business Review is the premier industry read for hotel professionals. Since 1996 the Hotel Business Review has been providing original and exclusive time-sensitive content to our readers, documenting vital issues of concern to hotel owners and operators.

Relying on the vast experience and expertise of our editorial board - over 500 of the most recognizable names in the industry - the Hotel Business Review publishes best-practices information gleaned directly from hotel professionals on the front lines of the industry. These reports are timely, relevant, authoritative and trustworthy, and their contributions have proven to be of enormous benefit to our 80,000+ subscribers.

In addition, the Hotel Business Review maintains an extensive online archive which contains more than 5000 best-practice white papers covering all aspects of hotel management and operations, exclusively written for the Hotel Business Review and available only to our subscribers.

Each month, the Hotel Business Review publishes a Feature Focus on emerging growth markets in the hotel industry, providing critical and crucial information on cutting-edge trends within the industry. These exclusive articles attract an increased readership in their specific subject area when published, i.e. mobile technology attracts an increase in hotel IT directors; the Human Resources issue attracts more HR Directors, etc. Be sure to visit our Features Calendar to see this year's stellar line up of hot topics.

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Hotel Newswire

The Hotel Newswire, our proprietary news release distribution service, is the industry's leading news resource with the largest registered readership available. It is circulated each business day and provides up-to-date information on hotel openings & acquisitions, executive appointments, business & finance, as well as the latest industry products and services.

As a result, the Hotel Newswire continues to flourish as a major news source, owing to the valuable content we publish, as well as employing advanced SEO practices which preserve our top rankings with all the major search engines.

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HotelExecutive has also established and maintains active and ongoing alliances with some of the most prestigious organizations in the hotel industry. These affiliations have increased our participation in industry events, conferences and sponsorships, and broadened our professional reach, influence and standing.



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Learn more about our effective advertising and editorial opportunities. Fill out the form below or email us directly at editor@hotelexecutive.com

Our 2019 Features Calendar is located here


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Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.