Simon Hudson

Every year, some of the world’s brightest minds and most iconic celebrities assemble in Salt Lake City, Utah, to impart their knowledge, network on the surrounding ski slopes, and dance the night away at a private concert. The annual summit, put on by Qualtrics - one of the fastest-growing technology companies in the world - achieved record highs in attendance in 2018 with 7,000 delegates, perpetuating the company’s mandate to improve the quality of the conference content and the overall experience. How has this annual conference grown so quickly? It is all about the hospitality and a real focus on the guest experience, and this article will take a closer look at why the Qualtrics conference is so different from other business events. Read on...

Jackson Thilenius

What are the hotels of the future? Will all the newest technology implications harm or hurt us? Jackson Thilenius of Retail Design Collaborative highlights what the future of the hotel looks like, how technology is rapidly changing our lives for the better and for the worst, and how hotels can help fill a need in the marketplace as a safe haven for consumers to "tap back in" to our true selves, senses and the wonder of life and our humanity. Read on...

Mia A. Mackman

While external consumer platforms like Yelp, Trip Advisor, and other social media network channels provide transparent, experiential guest reviews, they lack the often-needed, internal scrutiny. Understanding the mix of both customer reaction and operational efficiency can expose important cracks that impact performance. This article reviews the significance and value of unbiased, comprehensive, routine spa inspections and wellness program assessments. And how incorporating systems for "routine, reaction and review" can reveal critical insights pertaining to performance gaps, risks, volume and yield. These services can also help highlight new revenue opportunities and improve creative ideology, enhance profitability and guest experiences. Read on...

David Ashen

As hoteliers and resorts rethink their retail shops in more relevant modern and inspired ways, David Ashen, founder and partner of interior design and brand consulting firm dash design, looks at how some brands are complementing and enhancing the hotel experience by creating sales venues and retail markets that connect to the property's brand and the local culture, while being meaningful to the guest. Read on...

Library Archives

 
David Chitlik

Capital expenses are driven by numerous factors in the hotel industry. Projects are undertaken to improve the property, maintain or repair the property, and as requirements of the hotel flag’s brand standards. While the hotel owner considers these expenses as preserving or in some cases preventing the loss of revenue, tax assessors view the capital expenditures as improvements to the property that will drive revenue growth and increased value. In this article, Altus Group’s hospitality tax specialists explore how to manage these contradicting opinions of Cap Ex through their combined seventy years of experience in property tax. Read on...

Zoe Connolly

A number of reputational and institutional concerns have cropped up that make it harder for major hotel chains to attract top tier talent at all levels. This is particularly true of high quality younger candidates, for whom the perks offered by tech companies, including free lunch, casual offices and unlimited vacation, have become a defacto expectation. This article looks at the ways that the largest hotel organizations can dispel myths, overcome hurdles, and create meaningful engagement with the employees they most want to attract. Read on...

Pete Pearson

Food waste claims one of every three calories produced. From an environmental point of view, it's a waste of land, water, and energy. For hotels, it's a waste of money. While reducing food waste is a simple concept, getting started can seem a logistical challenge. To help hotels develop and implement an effective food waste plan, World Wildlife Fund and the American Hotel and Lodging Association worked with dozens of hotels to test strategies and develop a free resource, HotelKitchen.org. By laying out simple steps, the toolkit can help hotels start saving food and money today. Read on...

Steven D. Weber

When disaster strikes in the hospitality industry or something bad happens, bad publicity almost inevitably follows. A hospitality player might try to take actions to mitigate the impact of this publicity. However, in today's day and age, once the information is out in the news or social media, it may never be erased - or forgotten. The information may sit there for years misinforming and causing damage to a brand. When does publicity cross the line from being merely damaging information about a hospitality industry player - or any business - to information that they might seek to rectify through a lawsuit. Read on...

Paul van Meerendonk

Cultivating asset value for resorts is all about capturing and capitalizing on the unique revenue opportunities their distinctive business models create. However, compared with standard hotel operation, where revenue management processes are well-established based on industry-wide practices, resorts are challenged by much more complicated business models and a diverse range of revenue streams. Read on...

Michael Starr

By mid-year, pay-equity statutes will be in effect in over 15 states, including key hospitality states like California, Illinois and Massachusetts. Other states will be coming on board to this trend soon. These statutes will force hotels to justify pay disparities across jobs that were never before regarded as comparable – like, possibly, kitchen stewards and room attendants. Unless hotel employers start preparing now to analyze and justify pay disparities across job classifications, they may confront large and unexpected legal liabilities. This article explains this emerging trend and gives guidance on how to prepare. Read on...

Christine Samsel

When does your hotel remodel trigger an obligation to become ADA compliant? From ensuring the correct number of disabled-accessible guest rooms to pool and spa accessibility, attorneys with Brownstein Hyatt Farber Schreck, Christine Samsel, Jonathan Sandler and Nick Santucci, address key questions and provide answers on making sure your updates are ADA-compliant. Read more in their latest article... Read on...

S. Lakshmi Narasimhan

Owners as stakeholders of a hotel asset realize that continuous revenue generation and profit retention are the only paths to getting a decent return on their investment. Not for nothing have they poured big dollars in their hotel project. However, it is one of the ironies of diminishing revenues of a failing enterprise that often the business never looks right under their noses - at their capital commitments to understand the revenue erosion. That capital budgeting literally is a blueprint to determining how well an enterprise uses its assets to generate revenues is nevertheless a grossly underutilized phenomenon. A look at how to harness this powerful strategy. Read on...

Inger Oliver

From a "set it and forget it" approach to dynamic daily rates, revenue managers have seen a dramatic shift in hotel pricing. Learning from the airlines decades ago, the hospitality industry quickly realized it needed to build a yield management system to spot trends over time. But the process of selling the right room to the right guest at the right time didn't end there. Four key factors - technology, demographics, consumer behaviors and markets - made the process even more complex. In this piece by hospitality veteran Inger Oliver, learn how studying the right insights can help revenue managers succeed in today's complex marketplace. Read on...

James Downey

For many years, lodging developers were told that there are three conditions that ensures a level of success when it comes to lodging site development: 1. Location, 2. Location, 3. Location. Today the emphasis for lodging development is based on the following three conditions: 1. Market Position, 2. Market Position, 3. Market Position. Having the right product placed at the right site at the right time in the right market are what lodging developers are facing. This article will explore several site conditions that will try to measure up to those pressing criteria. Read on...

Nicholas Tsabourakis

While Total Revenue Management is primarily focused on implementing a holistic approach to increase your hotel revenues, the fact of the matter is that none of this is possible if you don't have the right technologies by your side. Whether or not your hotel has the resources of a five star international chain, it is essential for you to start using the latest technologies to make the most of a total revenue management approach. Using the latest software and systems will allow you to collect important and high quality data in a timely manner, and enable you to use this data to your advantage before it becomes obsolete. Read on...

Andrew Dyer

As more travelers continue to seek more authentic experiences and one-of-a-kind moments when traveling, hotels have the increasing challenge of standing out in a crowded market. This is even more true for the business traveler, who has high expectations. As a hotelier, it's important for you to understand what drives travelers to select your property to ensure you're your maximizing your occupancy and revenue. Furthermore, as the global business travel industry continues to grow year over year, hotels should consider re-thinking their strategy to tap into this lucrative market. By understanding business travelers' search and booking preferences, hotels can successfully drive more bookings from business travelers and differentiate themselves from competitors in a crowded space. Read on...

Nir Kossovsky

Managing reputation risk in the hotel industry today is like operating in the reputational equivalent of a tornado zone. These are incidents that strike quickly and suddenly and are often beyond management's control. Anything from inappropriate or criminal behavior by guests to a hotel's response to a natural disaster can destroy a brand's reputation and impact its business in tangible, measurable ways. Stakeholders need to feel confident that the company has processes in place to mitigate these risks, prevent reputational damage and recover from it when it occurs. But how do hotels communicate that without inviting the attention of potentially malicious actors? Read on...

Gino Engels

The hospitality industry's shift toward technology solutions is a recent development. Not that long ago in fact, fax, paper and legacy systems ruled the industry. But in today's online and connected world, the technology boom has firmly taken hold, big data and analytics are finally ingrained in the hospitality professionals' day. In this article, Gino Engels offers his insights on how data reshaped the online booking landscape. We will explore the value of data, from automation and time-saving to personalization through predictive analytics. Lastly, we'll show you how to gain a competitive edge by capitalizing on different data-sources. Read on...

Dana Kravetz

Insurance represents a significant cost of doing business for hoteliers. But too few truly comprehend the coverages they are paying for or why certain policies are needed at all. Which is why this overview of insurance and its role in hospitality-related risk management should come in handy. With an emphasis on the importance of adequate insurance coverage, and a straightforward explanation of the types of policies hoteliers should be in the market for - CGL, Worker's Comp, EPLI, Crime and Cyber, among them - the following primer for hotel and resort owners and operators is meant to clarify a subject that is oftentimes misunderstood. Read on...

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Coming up in July 2018...

Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.