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Satyen  Raja

In this article, Satyen Raja uncovers the invisible elements of the hotel and tourism industry. It dives into team alliances, unravels interpersonal dynamics, and highlights leadership's transformative role. This must-read goes beyond profit, emphasizing shared goals, unity, and the heart of successful teams, offering an enlightening perspective on business transformation in the hotel sector. READ MORE

John  Signorelli

"Memorable, unique, and authentic." Today's hotel guests tell us their preferences for these experiences. Are we truly listening and delivering upon their requests to provide a more tailored and personalized experience? Here are some upselling techniques and ideas, sparking interest into how you can help instill a sense of brand loyalty, so your guests will likely return for future visits. READ MORE

Catherine Burger

360 million. That's about how many hours Americans have watched chef videos on TikTok. Americans love to see how dishes are made for at-home meal inspiration or before making reservations at a trendy restaurant in town. Cooking videos are so popular that a new study on the most popular professions on TikTok shows that chef videos outrank almost all other professional videos. READ MORE

Michael Mignano

Perhaps one of the biggest changes to come out of the three-year pandemic is the work and lifestyle evolution. We have developed a more relaxed attitude towards the workday and our lifestyles. The challenge for luxury hotel restaurants lies in how to adapt the stereotypical fine dining experience to this new normal and stay relevant. READ MORE

Patric Yumul

With countless hotel food and beverage concepts to choose from, how can restaurateurs modernize and elevate their approach to hospitality to capture consumers and create loyalty? By leaning into industry trends while simultaneously keeping a firm grasp on the essentials of tried and true hospitality, you have the unique opportunity to take your business from good to truly great. READ MORE

Justin Jaret

Upselling in the food and beverage world is about creating unforgettable, once-in-a-lifetime experiences that can be tailored to fit our guests needs. By offering full-scale restaurants, unique programming and bespoke epicurean events, we allow our guests and locals alike to connect with the resort and our restaurants and bars in a variety of ways - strengthening our positioning as a leader in the industry. READ MORE

David Stange

If you were to use revenue per square foot/meter as a measure of the financial health of your hotel or resort, would you count your outdoor space beyond the restaurant patios? Read on to find out how you can improve your hotel's financial picture – no matter how you measure it – by taking your food and beverage offerings outside. READ MORE

Hicham Jaddoud

For many years, most hotel brands focused on driving room revenue and viewed the F&B department as an amenity. Times have changed and consumer preferences have evolved. F&B offerings are no longer the afterthought. As the hotel industry emerges back from an unprecedented pandemic, F&B offers a huge opportunity to increase sales and boost the bottom line. Subsequently, F&B operations are widely recognized as key contributors to a hotel's success and positioning within its market. READ MORE

Sarah Fox

Artificial intelligence (AI) is quickly shaping the future of humanity across nearly every industry. With a focus on the food and beverage industry, this article will discuss the need for immersive experiences, share how the integration of artificially intelligent technology can create an entirely new social experience, and provide an understanding of AI's ability to transform the future of hospitality. READ MORE

William Parry

Any concrete distinctions between the hotel and short-term rental (STR) industries are long gone. The merging of these markets is well underway, driven by demands for flexibility, privacy, and authenticity. So, how are businesses built in the STR industry, and what does it take to run one? READ MORE

Rohith Kori

F&B is often a secondary consideration for hotels focused on maximizing RevPAR. However, hotels that invest in F&B technology will see an immediate impact in not only revenue, but operational efficiency, staff retention, and long-term loyalty. Guests have to eat, so why not ensure they do it on-property by offering them a variety of F&B options facilitated by innovative technology? READ MORE

Jeff Dover

Food and beverage services in hotels have come a long way from when they were considered an amenity. However, even though a hotel's Food and Beverage Department is now considered a profit centre, many hotels do not do a great job of maximizing revenues. In this article, we provide strategies on how to maximize revenues. READ MORE

Michael Cheng

Hotels are developing innovative menu concepts such as chef collaborations, interactive dining experiences, and utilizing technology to supplant their offerings. These unique offerings can generate buzz, attract both hotel guests and local customers, and drive additional F&B revenue. In this article we'll learn how hotels are offering unique dining experiences in immersive environments, and in combatting current labor shortages, hotels have adapted by partnering with delivery services and implementing contactless dining options. READ MORE

Charles B. Ferguson, Jr.

With special servicing referrals and loan defaults increasing and the real estate lending market tightening, borrowers and their guarantors would be well served to familiarize themselves with the non-recourse carve-outs contained in their loan documents and guaranties to minimize the risk of unexpected recourse liabilities. READ MORE

Mark Augarten

Mark Augarten, chief operating officer of Sage Restaurant Concepts, details the importance of capturing the non-hotel guest by looking beyond offering a traditional "hotel restaurant." Sage Restaurant Concepts is working to attract local clientele through restaurant branding, specials and activations, hiring practices and more along with the benefits of not solely relying on hotel guests for revenue. READ MORE

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Coming up in October 2023...

Hotel Revenue Management: The Age of Big Data

The future of hotel revenue management lies in the adoption of ever more sophisticated software and technology, especially as it pertains to forecasting and pricing. For revenue professionals, the Age of Big Data has arrived. Managers are utilizing systems that employ leading-edge algorithms and machine learning, along with business analytics and data visualization tools. These tools communicate complex information more effectively, allowing managers to understand the key components driving demand and revenue. They have the ability to analyze real-time external and internal data, produce reports, and integrate information - all on a single platform - in order to improve performance. Managers are also utilizing  geographic information systems (GIS) which incorporate geographic data into forecasting. GIS also help decision-makers identify information in a visual way that cannot be detected through traditional data analysis. The October issue of the Hotel Business Review will report on how some hotels are integrating Big Data into their revenue management strategies.