A guest-centric culture goes way beyond service-it's about empathy, authenticity, and creating lasting memories. From celebrating small wins to modern training, hiring for personality, and redefining luxury as seamless comfort, culture thrives through consistency, visibility, and anticipation. The ultimate key: apply gentle, relentless pressure with compassion, making hospitality not a script but a daily practice. READ MORE

Hilton Anaheim has redefined hotel dining through a bold, property-wide culinary transformation. Led by Chef Prabeen Prathapan, the multimillion-dollar renovation introduces new concepts like Poppy's, Saltflower, Hansen's Market, and Poppy's Lounge - each crafted to serve both locals and travelers. With a focus on seasonal ingredients, community connection, and design-forward spaces, the hotel becomes a true Southern California dining destination. READ MORE

As technology continues to reshape hotel operations, maintaining an authentic human connection remains crucial. In the F&B sector, service excellence relies on investing in people through purposeful training, career advancement, and access to essential tools. By redefining hospitality roles and focusing on employee satisfaction, hotel management teams can deliver memorable experiences that build loyalty and set and maintain outstanding service standards. READ MORE

In today's luxury landscape, curated polish alone is not enough to create a lasting impression resulting in brand affinity. The sophisticated affluent traveler seeks connection through unscripted exchanges, unexpected insights, and thoughtful questions that feel personal. The most resonant brands are those empowering their teams to move beyond rigid service scripts, to embrace sincerity, spontaneity, and storytelling that guests carry with them long after check-out. READ MORE

All of the mobile apps we use every day require a strong underlying communications infrastructure. The app doesn't work unless the phone works. And the phone relies on a strong wireless infrastructure network. But even today, challenges remain to get cellular signals inside buildings. Deploying distributed antenna systems (DAS) and increasingly private wireless networks can mitigate these obstructions. READ MORE