HOTEL BUSINESS REVIEW

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Paul McElroy

Meeting Highgate's ambitious ESG goals means deploying a mix of tactics, ranging from the ambitious to the nearly invisible. And, most importantly: it means working with suppliers, contractors, vendors and other partners to pilot new approaches and continue pushing our industry forward together. Responsibly building, renovating, and operating hotels is not always easy, but it is hugely important for the future of our industry and the planet at large. READ MORE

Roger Allen

The senior living sector offers great growth prospects for hospitality companies, yet hospitality branded senior living projects are few and far between. In this article, we look at some of the notable developments from recent years and explore more in detail why hotels and other hospitality players may be missing out on a big opportunity in this sector. READ MORE

Maliha Aqeel

With its inherent focus on service and guest satisfaction, the hospitality industry stands at the forefront of the shift towards purpose-driven branding. Central to this transformation is employee engagement, particularly among frontline workers who interact directly with guests. Engaged employees are the bridge between a brand's mission and its customer experience, and employee engagement is not just good for business but mission-critical. READ MORE

Kathleen Lin Hurtubise

Kathleen Lin-Hurtubise highlights the tragic death of Liam Payne in Buenos Aires as a call for the hotel industry to prioritize guest safety. She advocates for integrating safety into daily operations through emergency preparedness, mental health first aid, and proactive risk management. Safety should be a cultural commitment, not just a set of rules, to prevent future tragedies. READ MORE

Robert O'Halloran

Sustainability is in the news constantly. As a headline, it is a relevant topic that has not been fully embraced. The argument is that sustainability is good business. The issue is making that connection for hospitality businesses and finding the price and value sweet spot for lodging and other hospitality businesses. This article will review trends and share benchmark sustainability business practices. READ MORE

Bonnie Knutson

It is no secret that there has been a transformation in board governance throughout the lodging sector - from small family-owned inns to a mega-resorts. Hotels, especially larger chains, began to adopt formal governance frameworks, including the establishment of independent boards of directors. Looking ahead, the future of board governance in the hotel industry will be shaped by five key trends. Can you name them? READ MORE

Kasia Russell

Selecting the right brand for your hotel can have lasting implications on the success of your investment. Investors should take time making this decision and assemble the right team when embarking on this complicated process. In this article, we examine how to evaluate brand options, conduct proper due diligence, and consider the financial implications of selecting a brand for your hotel. READ MORE

Cara Silletto

In a market where everyone is hiring, today's workforce demands more than a paycheck to stay at one employer. Successful executives understand this, staying connected to employee needs, monitoring competitors' approaches, and making necessary adjustments to be the most attractive workplace. Winning organizations communicate their comprehensive total rewards, so employees understand the value of doing their job well and staying longer. READ MORE

Merrick Dresnin

As we step into the new year, it is time to translate strategic priorities into action. Whether your goals are people-focused or business-oriented, they need a clear roadmap for execution. Formulating and documenting a direction moves the division, property and company. This article explores an "execution-driven" approach to turn vision into reality. Set your vision, and make it real! READ MORE

Erik Eisen

Hotels are entrusted with guests' personal and financial information. Protecting that data from nefarious actors and the increasingly sophisticated infostealers-which use emails, malvertising, spoofed websites and more to trick users into downloading malware that steals sensitive information stored on the infected computer-is financially and reputationally paramount for all hotels, regardless of size, guest profile, or geographic footprint. READ MORE

Blima Ehrentreu

The hospitality industry is at a crossroads, driven by the rise of the 'Work From Hotel' (WFH) trend. As remote work becomes integral to modern life, hotel designs across North America are evolving to meet the needs of travelers seeking a seamless blend of work and leisure. This transformation focuses on creating spaces that support a hybrid lifestyle of comfort, productivity, and relaxation. READ MORE

Tom Engel

The article compares brand-managed hotels with third-party managed hotels, outlining their key similarities and differences, and advantages and disadvantages. Each model has its strengths and weaknesses, and the ideal choice will depend on an owner's unique needs, market conditions, and long-term strategic vision. By weighing these factors carefully, owners can find the right balance to drive profitability and success in their hotel investments. READ MORE

Jacqueline  Villamil

Smart technologies like AI, IoT, and advanced analytics are transforming hotel F&B operations by streamlining efficiency, reducing costs, and delivering personalized guest experiences. From optimizing inventory to enhancing sustainability, these innovations are setting new standards in hospitality. The future lies in balancing cutting-edge technology with the warmth of human hospitality to meet modern demands, maximize profitability, and redefine excellence in a competitive hospitality landscape. READ MORE

Denise Reid

To create unforgettable experiences, event planners turn to hotel event managers skilled in attention to detail and anticipating needs. These managers can turn first-time clients into loyal, repeat customers by offering special touches. Denise Reid, Past President of the Event Service Professionals Association (ESPA), provides key strategies to help hotel event managers deliver exceptional service and ensure event planners return for future events. READ MORE

Suzie Squier

From advanced phishing attacks to deepfakes, ransomware diversification, bogus booking sites, and more, the cybersecurity landscape continues to change and hotels remain a top target. While companies are fighting back, threats still loom ahead for hoteliers. This article provides an overview of cybersecurity threats on the horizon for 2025 and provides strategies hotels can use to better protect themselves and their guests. READ MORE

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