Editorial Board   Guest Author

Mr. Ostrum

Jesse Ostrum

Vice President of Revenue Management, Vantage Hospitality

Jesse Ostrum, Vice President of Revenue Management for Vantage Hospitality, has more than 20 years of revenue management experience in the fields of Hospitality & Tourism. He has previously led Revenue Management teams at SuperClubs Resorts International, Renaissance Cruises and Enterprise Rent-A-Car. In 2009, Mr. Ostrum joined Vantage Hospitality, specifically to develop and implement a new culture of Revenue Management and to install RM programs that would assist the company's 1,000+ hotel properties worldwide (Americas Best Value Inn, Canadas Best Value Inn, Value Inn Worldwide, Lexington Hotel, Lexington Inn). Mr. Ostrum holds both a Bachelor's degree in Business and an MBA in Finance from the University of Florida.

Mr. Ostrum can be contacted at 8773112378153 or jostrum@vantagehospitality.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.